Content Designer

Join a leading organization at the forefront of digital innovation, dedicated to crafting exceptional experiences that empower millions. This organization is committed to setting industry standards through strategic thinking, cutting-edge research, and technical excellence. Partnering with Aquent, we are seeking visionary talent to bring this commitment to life and shape the future of digital engagement. Are you a wordsmith with a strategic mind, eager to leave your mark on products used by a vast audience? We are searching for an impactful individual to revolutionize how we communicate through our digital platforms. In this pivotal role, you won’t just write; you’ll orchestrate conversations, define product value, and connect directly with the needs of our users. You’ll be at the heart of ensuring every digital interaction, from the purely transactional to the overtly promotional, resonates deeply and delivers tangible value. This is your chance to elevate the user experience, driving clarity and connection through the power of content. **What You’ll Do:** As a key contributor, you will play a crucial role in shaping the digital landscape by: * **Crafting Content Strategy:** * Developing comprehensive strategies for content that addresses user information needs within digital products. * Leading and facilitating collaborative design activities, ideation sessions, and cross-functional work. * Articulating the strategic rationale behind content decisions and offering expert design guidance to product teams. * Providing practical direction on communication standards, tools, channels, and processes to the broader design team. * Championing user needs and interests in all discussions regarding content’s role in product design. * **Driving Content Creation:** * Producing client-focused textual content, including labels, explanatory text, hidden or alternative text, metadata, and support content, for both internal and external product use. * Ensuring all content aligns with design principles and overarching design and product strategies. * Collaborating with peers to shape and develop non-textual content elements such as iconography, information graphics, imagery, and data. * Implementing Inclusive Design principles in all content design and creation efforts. * Partnering with legal, compliance, and regulatory teams to ensure all digital communications meet necessary standards. * Managing the documentation and lifecycle of content from creation to archival. * **Leading Research and Testing:** * Collaborating with designated Design Researchers to define critical questions for research and testing activities. * Working with Testing and Design Leads to initiate and evaluate the effectiveness of specific content strategies and executions. * Conducting competitive research on content and messaging strategies and performing comprehensive content audits. **What’s in it for You:** You’ll thrive in a supportive, inclusive environment where your contributions are valued and your voice is heard. You’ll collaborate with a team of experts, pushing the boundaries of digital product design to improve the lives of millions. This role offers a unique opportunity to significantly impact a global leader in customer experience and actively shape the evolution of content design as a practice. **Must-Have Qualifications:** * A post-secondary education, with a university degree or college diploma preferred. * A minimum of 4 years of writing experience within a creative agency or an in-house creative team. * Exceptional problem-solving abilities and a critical approach to challenges. * Proficiency in English. * A compelling portfolio showcasing your copywriting work. **Nice-to-Have Qualifications:** * Proficiency in French. * A working knowledge of accessibility standards and practical methods for addressing them. * Familiarity with current design and technology trends. **About Aquent Talent:** Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive. #LI-ES1