Client Service Delivery Lead
Full Time
full-time
8 Nov 2025
Verified by Turrior
Content + Source + Freshness • 17 Dec 2025 • 95% confidence
82 / 100
Offer value
Valuable opportunity for leadership in service delivery, with clear expectations and reputable company backing.
- Emphasis on leadership in service delivery.
- Direct impact on client satisfaction and team performance.
- Requires strong Salesforce technical skills.
Pros
- Significant responsibility in client service management.
- Opportunities for team leadership and development.
- Engagement in high-impact projects with direct client interaction.
Cons
- Requires extensive Salesforce technical knowledge.
- High-pressure environment to meet delivery metrics.
- On-site role may limit flexibility for some candidates.
Who it's for
Senior Level • On-site
Good fit
- Senior professionals with experience in service delivery.
- Candidates skilled in managing client relationships.
- Leaders passionate about team development and project success.
Not recommended for
- New professionals lacking service delivery experience.
- Those seeking remote-only opportunities.
- Individuals without Salesforce technical knowledge.
Motivation fit
Desire to manage client relationships effectively.Interest in optimizing service delivery processes.Drive to engage in team and organizational leadership.
Key skills
Salesforce Service CloudClient ManagementTeam LeadershipProject ManagementTechnical Expertise in Salesforce
Score: 82/100 AI verified analysis
About the job
Project Role : Client Service Delivery Lead
Project Role Description : Responsible for seamlessly delivering services to the client. Assigns all work assignments, commits team(s) to work, manages their work quality, manages the teams financials and mix to targets, and drives the teams overall people management. Monitors and controls service delivery metrics.
Must have skills : Salesforce Technical Architecture, Salesforce Service Cloud, Salesforce Omnistudio Platform, Salesforce Lightning Web Components
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Client Service Delivery Lead, you will be responsible for ensuring the seamless delivery of services to our clients. Your typical day will involve assigning work assignments to team members, managing their performance and work quality, overseeing financial aspects, and driving overall people management within the team. You will also monitor and control service delivery metrics to ensure that targets are met and exceeded, fostering a collaborative environment that encourages team engagement and productivity. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate regular team meetings to discuss progress and address challenges. - Develop and implement strategies to enhance service delivery efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Technical Architecture, Salesforce Service Cloud, Salesforce Omnistudio Platform, Salesforce Lightning Web Components. - Strong understanding of system integration and data migration processes. - Experience in designing and implementing scalable Salesforce solutions. - Ability to analyze and optimize existing Salesforce configurations. - Familiarity with Agile methodologies and project management principles. Additional Information: - The candidate should have minimum 7.5 years of experience in Salesforce Technical Architecture. - This position is based at our Ahmedabad office. - A 15 years full time education is required.
Project Role Description : Responsible for seamlessly delivering services to the client. Assigns all work assignments, commits team(s) to work, manages their work quality, manages the teams financials and mix to targets, and drives the teams overall people management. Monitors and controls service delivery metrics.
Must have skills : Salesforce Technical Architecture, Salesforce Service Cloud, Salesforce Omnistudio Platform, Salesforce Lightning Web Components
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Client Service Delivery Lead, you will be responsible for ensuring the seamless delivery of services to our clients. Your typical day will involve assigning work assignments to team members, managing their performance and work quality, overseeing financial aspects, and driving overall people management within the team. You will also monitor and control service delivery metrics to ensure that targets are met and exceeded, fostering a collaborative environment that encourages team engagement and productivity. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate regular team meetings to discuss progress and address challenges. - Develop and implement strategies to enhance service delivery efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Technical Architecture, Salesforce Service Cloud, Salesforce Omnistudio Platform, Salesforce Lightning Web Components. - Strong understanding of system integration and data migration processes. - Experience in designing and implementing scalable Salesforce solutions. - Ability to analyze and optimize existing Salesforce configurations. - Familiarity with Agile methodologies and project management principles. Additional Information: - The candidate should have minimum 7.5 years of experience in Salesforce Technical Architecture. - This position is based at our Ahmedabad office. - A 15 years full time education is required.
