Business Operations Lead

**This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week. This role requires significant interface across the leadership team and would require regular and consistent office presence. **

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work” for 2024.

About You:

• Senior business operations leader with a strong record of designing, implementing, and scaling operational frameworks in fast-paced, high-growth environments
• Passionate about process improvement, operational rigor, and driving meaningful change across organizations
• Adept at transforming complexity into clarity and building systems that foster efficiency and accountability
• Data-driven, leveraging analytics to fuel continuous improvement and inform operational decisions
• Collaborative and influential, naturally building strong partnerships across functions and driving cross-team alignment
• Strong communicator with the ability to engage, motivate, and align diverse stakeholders
• Enjoy serving as a force multiplier for operational excellence and effectiveness within the business

What skills do I need?

• 7+ years of progressive experience in business operations, operational excellence, program management or business process optimization, ideally within a technology or high-growth company.
• Demonstrated ability to build, scale and continuously improve core business processes across multiple functions (GTM, R&D, G&A, etc.).
• Proven success leading complex, cross-functional initiatives and implementing change management in dynamic environments.
• Advanced organizational skills with expertise in operational planning, resource allocation, and process design.
• Strong analytical chops, including proficiency with data interpretation and business analytics to identify performance gaps and recommend solutions.
• Superior verbal and written communication skills, with experience building executive-level deliverables and influencing stakeholders at all levels.
• Expert knowledge of MS Office and Google Suite applications, and comfort working with business systems and reporting tools.
• Own internal information detailing
• Efficiency first to solving business problems with strong affinity for use of AI and technology
• MBA or top tier consulting experience is a plus

Key Responsibilities:

• Strategic Planning & Operating Rhythm
  • Lead the company’s annual and quarterly planning cycles, collaborating closely with Finance and functional leaders, and facilitating goal-setting, tracking progress, and ensuring accountability across all teams.
  • Design and manage frameworks that align cross-functional teams around priorities, resource allocation, and business outcomes
  • Manage and drive company-wide communication rhythms, leadership team meetings, and ad-hoc presentations to other internal and external audiences
• Business Process Design & Improvement
  • • Analyze and optimize core business processes across departments (GTM, R&D, G&A) to enhance efficiency and scalability.
    • Partner with Systems and Analytics teams to automate workflows, improve data accessibility, and ensure accurate reporting.
    • Establish standard operating procedures (SOPs) and drive adoption through thoughtful change management, fostering a culture of continuous improvement
• Cross-Functional Strategy + Program Management
  • Lead high-priority, cross-functional initiatives—such as pricing changes, new market entry, and onboarding redesigns.
  • Act as the connective tissue across departments to ensure clarity, alignment, and effective execution of strategic programs.
  • Drive and manage strategic initiatives on behalf of the CEO, COO and executive team, from planning through execution and performance tracking.

Key Collaborators:

• CEO Office
• Tulip Leadership
• Finance
• Operations Team
• IT/Data/Systems
• People Operations Team
• Marketing Team

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered.

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.