Business Analyst
18 Jan 2023
Verified by Turrior
Content + Source + Freshness • 14 Feb 2026 • 95% confidence
75 / 100
Offer value
Valuable role in a strategic program focused on customer interaction improvement, requiring significant experience and multiple language skills.
- Engagement in strategic customer improvement programs
- Requirement for multi-language proficiency
- Network with diverse teams
Pros
- Engagement in a strategic program with a focus on customer service improvement
- European language proficiency as a strong asset
- Opportunity for cross-functional collaboration
Cons
- Expected to handle significant responsibilities early on
- Work primarily in a corporate environment with managed structures
- Limited information on remote work flexibility
Who it's for
Mid to Senior • Office-based
Good fit
- Mid-level analysts with strategic insight
- Multi-lingual professionals
- Individuals focused on customer experience improvement
Not recommended for
- Entry-level candidates
- Individuals without required language skills
- Those preferring non-corporate work environments
Motivation fit
Desire to work in customer-facing rolesInterest in strategy implementation and operational supportWillingness to engage stakeholders across various units
Key skills
Business analysisMulti-language capabilitiesAgile methodologiesStakeholder management
Score: 75/100 AI verified analysis
About the job
Context
Bank strategic program regarding the rollout of a 'New Contact Strategy' with deployment of a new multi-media 'contact' solution and migration of activities (onboarding) to the new solution and deployment of other supporting tools to support the new contact strategy :
- Service now
- Knowledge base with intelligent search (chatbot) to provide internal users interacting with customers with practical information to serve customers and solve their questions in a fast and efficient manner.
Function description
- Understand the 'product' strategy and vision
- Identify and understand the business/client needs (client centricity), orient the customer when required to monitor the product strategy (focus on priorities, on stability, on a unified common tool)...
- Define and analyse the business model using modelling techniques and methods.
- Analyses and translates the business/client needs in requirements towards the building of the target solution(s) (solution oriented). Formalize the requirements in the standards used by the tribe / squad. Liaise with the squad and other contributors when required.
- Prepares and participates to the end-to-end testing of new functionalities to deliver maximal quality.
- Helps businesses onboard on the new solutions together with the change supporting teams.
- Identify, commmunicates and manage the constraints, impediments, risk(s) and issues to keep qualitative delivery on-track.
Requirements
- Langages: Strong written and spoken communication skills in French, Dutch and English
- At least 5 years of relevant experience in a business analyst role
- Experience with conceptual modelling techniques and methods
- Good expertise in MS Office
- Good understanding of testing
- Excellent analytic skills
- Content management
- Customer centricity
- Knowledge of the Agile methodolody (strongly recommended) and agile mindset
