Business Analyst

Minimum education (essential):

• BEng (Industrial / Chemical), BCom (Information Systems / IT), BSc (Informatics)

Minimum education (desirable):

• BEng (Industrial / Chemical), BCom Hons (Information Systems / IT), BSc Hons (Computer Science / Informatics) / BBusSci

Minimum applicable experience (years):

• 2 - 5 years

Required nature of experience:

• Business Analysis within the IT, software  or medical device field
• Development of project, product and system specifications 
• Requirement gathering and documentation 
• Software development lifecycle (end-to-end project exposure)
• Stakeholder management
• (SaaS and/or PaaS models would be beneficial)

Business Analysis 45%

• Compile intuitive system and product requirements and specification design, in terms of researching, consulting and analyzing needs.
• Follow best practice design and development methodologies in sustaining high quality, clean, auditable and manageable products and systems.
• Compile relevant specifications documents, UX, UI designs, wireframes and test cases.
• Ensure effective system testing and approval, including the management of release notes and effective communication with stakeholders on changes and/or improvements.
• Work with front-end, back-end and mobile developers, marketing, sales, research and design departments to ensure a holistic management process of project management.
• Conduct a thorough analysis of the entire execution process to identify lessons learned, document insights and recommendations for improvement, and use these lessons to enhance future business analysis and implementation efforts.
• Continuously improve existing products, systems and processes within the division.
• Identify issues, bugs, and bottlenecks and devise solutions to these problems within the department.

Business Processes and Strategy 25%

• Manage key relationships between various teams and responsible parties ensuring active and concise communication.
• Ensure business process improvements, operationalization and optimization.
• Develop strategies for the implementation of products, projects or systems, including commercialisation, legal and operational aspects.
• Ensure the continuous improvement of existing products, systems and processes within the division.
• Identify, analyze and report on risks, along with appropriate mitigation measures and implementation for said risks.
• Increase profitability of products through the streamlining of development, manufacturing and maintenance thereof.
• Ensure effective stakeholder management (both internal and external)
• Ensure a data-driven approach is considered across functions.
• Ensure accuracy (through checks and fail safes) of the division’s data system.
• Identify technology limitations and deficiencies in applications and associated processes, procedures and methods within the division.
• Facilitate the smooth implementation of changes by communicating with and training relevant stakeholders. Address concerns and ensure a successful transition.
• Accomplish objectives by establishing plans, budgets and results; reviewing progress and making mid-course corrections to ensure optimal outcomes.

Project Delivery 20%

• Ensure full cycle Project and Product Management including capacity management, stakeholder engagement and resource tracking.
• Multi-task on a suite of projects and products, all within different stages of development and implementation.
• Work with cross functional departments to ensure a holistic management process of project management. (Analytics, software development, product development, marketing, design, operations)
• Deliver on tasks and priorities within the team.

Record-Keeping, Quality Management and Compliance 10%

• Compile relevant records as is necessary for compliance to ISO, CE, FDA, SOC2 (and other) standards and requirements as is applicable to assigned products.
• Accomplish objectives by establishing plans, budgets and results; reviewing progress and making mid-course corrections to ensure optimal outcomes. 
• Ensure efficient and effective reporting on strategies, prioritization and tasks to Line Manager.
• Ensure efficient and effective reporting on performance of products and systems.
• Take personal ownership for projects/products/systems and work quality as well as contributing to team development and the hearX ecosystem as a whole.
• Ensure conformity of products to product requirements in terms of the hearX Quality Objectives which includes regulatory and legislative compliance.
• Ensure continued improvement and upkeep on existing applications, processes and documentation.
• Ensure products are developed accurately (i.e. according to specifications and end user requirements).
• Ensure products are developed efficiently (i.e. according to best practice and on time)
• Ensure testing is completed according to specification.
• Manage release schedule and communicate deployment details.