Account Manager
Content + Source + Freshness • 14 Feb 2026 • 95% confidence
Offer value
This role offers strong potential for career advancement and exposure to corporate travel management with substantial growth opportunities in a data-driven environment.
- Manage corporate accounts with a focus on improving travel efficiency.
- Benefit from strong growth opportunities in a respected company.
- Work in a hybrid model combining office and remote activities.
Pros
- Opportunity to manage high-profile corporate travel accounts.
- Focus on data analysis to drive cost-saving strategies.
- Working with a well-established management company in a hybrid setup.
Cons
- Potentially long hours due to client meeting requirements.
- Brief experience level required might exclude wider applicant pool.
- Occasional travel for client engagements may disrupt work-life.
Who it's for
Mid to Senior level • Hybrid
Good fit
- Mid to senior-level account managers with travel industry knowledge.
- Analytical professionals keen on client success.
- Individuals who thrive in data-driven environments.
Not recommended for
- Entry-level account managers without relevant experience.
- Candidates seeking a fully remote work model.
- People who prefer minimal client-facing responsibilities.
Motivation fit
Key skills
About the job
Account Manager (Client Business Manager)
Location: South Africa (Hybrid)
Type: Permanent
Remuneration: Market?related
Turn travel programmes into measurable value.
Retain, grow and elevate every client account.
About the Role
You’ll own a portfolio of corporate travel clients—retaining and expanding the relationship through sharp commercial thinking, disciplined contract/SLA management, and data?led insights. From quarterly business reviews to strategic account plans, you’ll translate client objectives into practical actions that improve savings, service and compliance while driving profitable growth.
Expect a blend of analysis, planning and hands?on delivery: interrogating MI, benchmarking travel patterns, spotting opportunities, coordinating internal teams and ensuring payment terms, governance and reporting are consistently met.
Who the Client Is
A well?established corporate travel management company serving enterprise customers across Africa and globally. Known for rigorous account management, robust reporting and technology?enabled solutions that deliver safety, savings and a better traveller experience.
What You’ll Do
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Manage contracts and SLAs: clarify scope and pricing, prepare contract summaries, track obligations and conduct quarterly/bi?annual reviews.
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Build and execute strategic account plans aligned to the client’s culture, objectives and market conditions; measure delivery against agreed KPIs.
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Analyse MI and travel patterns to identify savings, compliance and service improvements; benchmark against best practice and market rates.
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Coordinate internal stakeholders (operations, finance, procurement, marketing, yield/air & hotel) to land initiatives and close actions.
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Lead client communications: plan and run QBRs/ABRs, prepare decks and minutes, document scope changes and follow through to resolution.
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Drive programme projects (as relevant): travel policy optimisation, air/hotel programme design, expense management and process reviews.
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Ensure commercial hygiene: monitor revenue and margins, support collections/reconciliations and keep accounts within agreed payment terms.
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Promote adoption of client?facing technology and reporting tools; quantify ROI and communicate “soft value” where relevant.
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Maintain a multi?level stakeholder map within each client (Finance, Procurement, Travel, Executives) to secure retention and growth.
What You Bring
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Grade 12 (Matric) plus 2–3 years in customer relations within travel/tourism; 1+ year in account management preferred.
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Advanced Excel/PowerPoint/Word; comfortable interrogating data and building persuasive, visual reports.
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Clear communicator with strong negotiation and presentation skills; fluent business English.
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Commercial acumen with an eye for margin drivers and cost?saving opportunities.
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Collaborative, proactive and organised; can prioritise, meet deadlines and handle escalations professionally.
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Willing to work occasional after?hours for reviews/events and travel regionally/internationally as needed.
What Success Looks Like
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High retention with measured account growth and documented strategic plans in place.
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On?time, accurate MI and QBRs that lead to tangible savings, improved compliance and traveller experience.
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Contracts and SLAs honoured with clear scope control and strong audit readiness.
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Healthy revenue/margin performance; aged debt reduced and payment terms consistently met.
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Trusted, multi?level relationships with clients and seamless coordination across internal teams.
Realistic Preview: Rewards & Challenges
You’ll balance client value with commercial outcomes in a deadline?driven, data?heavy environment. Expect travel, occasional after?hours reviews and cross?functional coordination. The reward is clear impact—visible savings, happier travellers and sustainable growth for both client and provider.
#hiring #edge #kestria
