Account Manager
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
High value driven by client-focused environment, clear objectives, and additional mental health support.
- Focus on client satisfaction and long-term partnerships.
- Diverse and challenging project work.
- Support for employee mental well-being.
- Demands significant prior experience.
Pros
- Strong emphasis on client relationships and satisfaction.
- Opportunities for professional growth in diverse projects.
- Supportive company culture with a focus on well-being.
Cons
- Requires extensive customer service experience (5+ years).
- Potential pressures related to managing multiple projects.
- May require working across different time zones.
Who it's for
Mid to Senior-level • Remote with some collaboration
Good fit
- Mid to senior-level account managers with IT experience.
- Client-focused individuals looking for diverse projects.
- Candidates motivated by teamwork and communication.
Not recommended for
- Entry-level candidates without relevant experience.
- Those not interested in a client-facing role.
- Individuals preferring a structured workday.
Motivation fit
Key skills
About the job
At ScrumLaunch, our client relationships are our top priority. Almost every new project we’ve accepted has come organically through client referrals. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact.
Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service.
Objectives of this Role
- Act as the main point of contact in all matters relating to client concerns and needs;
- Build and strengthen client relationships to achieve long-term partnerships;
- Maintain accurate client records, keeping track of any contract updates and renewals;
- Work with sales, project management, engineering and executive teams to ensure KPIs are being met and client milestones are being reached;
- Develop a thorough understanding of our clients products, ScrumLaunch’s service offerings, and internal processes to better upsell clients and build a referral network.
Daily and Weekly Responsibilities
- Take inquiries and requests from customers and address their needs;
- Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs;
- Meet regularly with other members of the team to discuss progress and find new ways to improve business;
- Generate progress reports to give to clients and higher-ups within the organization;
- Manage the hourly output for services delivered to ensure contractual obligations are being met;
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
Skills and Qualifications
- 5+ years of professional experience in a customer service role (account management, sales, business developer in IT sphere);
- Ability to manage several projects simultaneously;
- Strong written and communication skills in English (Advanced level);
- Good attention to detail and organizational skills;
- Effective time management skills;
- Multitasking, critical thinking, adaptability, problem-solving skills;
- Work with EST timezone.
We offer
- Opportunities to work on diverse and challenging projects;
- A supportive and collaborative team environment;
- 12 vacation days per year;
- 5 sick days per year;
- English classes;
- Access to psychologist support for mental well-being.
