Account Manager
$55,000 - $75,000/year
7 Mar 2025
United States
Verified by Turrior
Content + Source + Freshness • 14 Feb 2026 • 95% confidence
78 / 100
Offer value
Moderate offer stemming from competitive salary and the chance for impactful work, yet it requires specific skills and experience in a fast-paced environment.
- Salary range: $55,000 - $75,000 with bonus potential
- Fully remote work model enhancing flexibility
- Engagement with property owners to improve relationships
- Background in hospitality preferred
Pros
- Salary range ($55,000 - $75,000) competitive for the industry
- Opportunity for a fully remote position enhancing work-life balance
- Chance to positively impact property owner relationships
Cons
- Experience in hospitality or vacation rentals preferred, limiting candidate pool
- Potentially demanding workload in a fast-growing company
- Role involves adaptation to various platforms which can be complex
Who it's for
Early/Mid • Remote
Good fit
- Customer-focused professionals in real estate or hospitality
- Candidates who thrive in remote, flexible environments
- Individuals looking to foster strong client relationships
Not recommended for
- Candidates with no experience in hospitality or rentals
- Persons who prefer structured, on-site environments
- Individuals resistant to learning new systems and technologies
Motivation fit
Desire to maintain strong relationships with clientsInterest in the hospitality or short-term rental marketsMotivation to drive performance improvements for property owners
Key skills
Customer relationship managementStrong analytical skills for property performance evaluationNegotiation and problem-solving expertise
Score: 78/100 AI verified analysis
About the job
Who we are...
AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.
What we are looking for…
An Account Manager in Owner Relations to manage key property owner relationships, ensure owner satisfaction, and swiftly resolve challenges. The ideal candidate is an excellent communicator with strong interpersonal and critical-thinking skills, capable of fostering collaborative relationships in a fast-paced environment.
What you’ll do…
- Develop and strengthen relationships with property owners through proactive communication, serving as the subject matter expert on their properties and markets.
- Analyze and optimize property performance by evaluating financial metrics, comparing underwriting to actual results, and collaborating cross-functionally to drive improvements
- Troubleshoot and resolve issues by working closely with internal teams and utilizing platforms such as Salesforce, Zendesk, and other proprietary booking management systems.
- Identify and promote opportunities for additional services, including professional photography, interior design consultations, and marketing campaigns, to enhance property visibility and rental income.
- Collaborate cross-functionally with Sales, Marketing, Real Estate, Onboarding, Revenue Management, and Operations teams to identify growth opportunities, support new property onboarding, and strengthen internal relationships - driving portfolio expansion and operational efficiency.
- Meet and maintain AvantStay standards by achieving key performance metrics related to owner satisfaction and engagement.
- Provide support for your team by assisting with escalated guest and homeowner concerns, responding to emails, calls, and tickets - especially during high-volume periods or when team members are out of office
What you’ll bring…
- 3+ years experience in account management, customer success and/or sales
- 1-3 years experience in financial analysis, reporting, and decision-making related to financial impact
- Prior experience in a client-facing role (required)
- Industry experience in vacation rentals, real estate, and/or hospitality (preferred).
- Strong negotiation and persuasion skills, with the ability to develop and execute strategies that minimize risk and drive financial performance.
- Exceptional communication skills, both verbal and written, to foster relationships and enhance strategic service offerings.
- Creative problem-solving abilities, with a knack for identifying innovative opportunities.
- Excellent time management and organizational skills, with the ability to prioritize tasks and meet tight deadlines.
- Experience leading cross-functional collaboration to drive high-impact projects.
- Strong analytical skills, with the ability to interpret data and identify process improvement opportunities.
- A proactive mindset, with the ability to take ownership in a fast-paced environment and tackle ambiguous challenges.
- Salary: $55,000 - $75,000 based on location & experience
- Semi annual bonus
- Employee stock option plan (ESOP)
- Employer-sponsored healthcare plans (medical, dental, vision)
- Generous time off, including unlimited PTO, volunteer & mental health days
- Paid parental leave
- Wellness & work from home reimbursements
- Complimentary and discounted stays at AvantStay properties
- Fully remote position - work from anywhere
