Account Manager
Full Time
full-time
Dubai
Verified by Turrior
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
76 / 100
Offer value
Moderate value level due to a competitive salary and opportunities for impact in customer experience, but limited advancement potential in a small organization.
- Focus on enhancing customer support experience
- Participate in a growing retail tech environment
- Requires specific experience in customer support
- On-site position in Dubai
Pros
- Chance to support a growing retail tech company
- Focus on customer satisfaction and engagement
- Dynamic work environment with varied responsibilities
Cons
- Limited advancement opportunities due to company size
- Potentially high workload with customer escalations
- Focus may shift frequently based on customer needs
Who it's for
Mid-level • On-site in Dubai
Good fit
- Mid-level customer support specialists
- Professionals looking to transition into retail tech
- Individuals who thrive on customer-driven metrics
Not recommended for
- Entry-level candidates without prior experience
- Those seeking a fully remote position
- Individuals uninterested in customer service roles
Motivation fit
Desire to enhance customer experiencesInterest in a varied role that supports business growthWillingness to engage directly with customer feedback and data
Key skills
Customer support and engagementData analysis and performance trackingInterpersonal communication and relationship building
Score: 76/100 AI verified analysis
About the job
Job Description:
About Fortis
Fortis is a Dubai-based retail tech company focused on the digital interaction experience of retail businesses and their customers. At the core of our endeavor is developing an omnichannel platform and a suite of client interfaces and services spanning web, app, smartPOS systems, and more. These tools empower merchants and customers and assist other businesses collaborating within this ecosystem.
The Fortis solution helps to sell and get paid seamlessly in-person and online with convenience, communicate with customers when needed, attract new customers and retain existing ones, and run the business efficiently. Fortis works for entrepreneurs who are creating businesses for the retail customer. We focus on micro, small, and medium-sized companies, the most extensive segment that forms the backbone of the modern economy. Still, we are also open to working with large enterprises.
About The Role
Fortis is seeking an experienced and dynamic individual to join our team as an Account Manager. This role is pivotal in ensuring our customers receive exceptional support and service. The ideal candidate will possess passion for customer service.
What You’ll Be Doing
Fortis is a Dubai-based retail tech company focused on the digital interaction experience of retail businesses and their customers. At the core of our endeavor is developing an omnichannel platform and a suite of client interfaces and services spanning web, app, smartPOS systems, and more. These tools empower merchants and customers and assist other businesses collaborating within this ecosystem.
The Fortis solution helps to sell and get paid seamlessly in-person and online with convenience, communicate with customers when needed, attract new customers and retain existing ones, and run the business efficiently. Fortis works for entrepreneurs who are creating businesses for the retail customer. We focus on micro, small, and medium-sized companies, the most extensive segment that forms the backbone of the modern economy. Still, we are also open to working with large enterprises.
About The Role
Fortis is seeking an experienced and dynamic individual to join our team as an Account Manager. This role is pivotal in ensuring our customers receive exceptional support and service. The ideal candidate will possess passion for customer service.
What You’ll Be Doing
- Deal with day-to-day customer support operations, ensuring timely and effective resolution of customer inquiries and issues
- Follow customer support policies, procedures, and best practices to enhance service quality and efficiency
- Align with performance metrics, analyse data, and provide actionable insights to improve customer satisfaction and operational efficiency
- Collaborate with cross-functional teams, including product, sales, and marketing, to ensure a seamless customer experience
- Act as the primary point of contact for escalated customer issues, ensuring prompt resolution and maintaining customer satisfaction
- Gather customer feedback and insights to inform product development and service enhancements.
- A minimum of 3 years of experience in customer support or related roles (idelly in related fields like fintech, retailtech, POS machines etc.)
- Strong understanding of customer support tools, technologies, and best practices
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members
- Strong analytical skills, with the ability to interpret data and make informed decisions
- A customer-centric mindset, with a passion for delivering exceptional service and support
- Competitive salary + performance-based bonuses
- The opportunity to work on a high-quality and sought-after product
- A supportive and experienced team environment
- A lot of flexibility and independence
Requirements:
