Client Success Manager
Turrior is an AI-powered HR platform that helps companies hire faster and smarter. We automate sourcing, screening, and scheduling so small, fast-moving teams can run a professional hiring process without a big HR department.
We are in an early product stage: building, shipping, breaking, and improving quickly. We are looking for a Client Success Manager based in Moldova who has hands-on experience in startup environments and early-stage product development. Your job is to make sure our clients get real results from Turrior: onboarding them, understanding their hiring goals, guiding them through the platform, and turning their feedback into insights for product improvement.
You will be the bridge between our clients (founders, hiring managers, recruiters) and our product and engineering team.
Key responsibilities
- Own the onboarding of new clients: from first setup to their first successful hires.
- Understand each client’s hiring process and configure Turrior to fit it.
- Proactively monitor client activity (jobs, candidates, interviews) and step in when they’re stuck.
- Collect structured feedback on features, bugs, and missing workflows; translate it into clear inputs for product.
- Run regular check-ins with clients (video, chat, email) to ensure they reach concrete outcomes (hires, time saved, better funnel).
- Create simple guides, templates, and best practices to help clients use Turrior without friction.
- Work closely with founder and dev team to shape priorities for an early-stage product.
- Track basic client health metrics: activation, usage, retention, and churn risks.
Skills & Qualifications
- Based in Moldova (we hire only from Moldova for this role; remote within the country).
- Proven experience working in a startup environment (SaaS or tech preferred).
- Direct experience with early-stage products: ambiguity, fast iterations, and customer-driven development.
- 2–5 years in Customer/Client Success, Account Management, or a similar client-facing role.
- Strong communication skills in English (Romanian/Russian is a plus).
- Comfortable working directly with founders and technical teams.
- Ability to structure feedback, spot patterns across clients, and propose simple, practical solutions.
- Self-driven, organized, and comfortable with rapidly changing priorities.
Benefits
- Work on a real problem: helping small teams hire better, not just adding another “feature”.
- Direct access to decision-making: your feedback and ideas will directly influence the roadmap.
- Early-stage environment with room to grow your role as we grow the product and team.
- Fully remote within Moldova, flexible schedule, outcome-focused.
- Opportunity to work closely with the founder and core product team.
