Ward Coordinator Officer – Emirati

Position Summary

•    This position collaborates with nursing and other healthcare staff to promote excellent patient care, family and visitor focused service. Provide administrative assistance to the clinical unit/ward staff and accurate data transmission of patient movement. Provides efficient reception and clerical services, maintain patient records

Summary of Main Duties

•    Actively participates in upholding and promoting the vision and culture of University Hospital Sharjah (UHS)
•    Complies with all the UHS policies, procedures and fire regulations
•    Participates in all aspects of the International Accreditation Program to assist UHS to attain and maintain international accreditation standards.
•    Maintains a safe, clean environment using approved infection control practices.
•    Implementing the daily clerical planning at the assigned ward level.
•    Maintain ward-related records and databases as directed by the department manager.
•    Communicate effectively and promote a supportive team approach within the ward/unit to ensure good working relationship.
•    Accept telephone calls, triage and transfer messages and enquiries of a clinical nature to medical, nursing and other allied health staff.
•    Maintain patient record and information per the health information system including movements, episode care provider, book appointments for the inpatient, Scan documents and medical reports.
•    Liaise with the Insurance department for the approvals/and rejections follow up
•    Maintain patient record including completion of the final discharge summary.
•    Maintain and file in a pre-determined order as outlined by the Medical Records Department (MRD) all relevant paperwork relating to patient stay/activities.
•    Arrange  transfers/discharges of patients with the admissions officer
•    Liaise with admission office regarding the availability of beds.
•    Verify with the charge nurse that discharge planning has been followed prior to patient discharge.
•    To ensure all the patients admitted to the ward has the Bill of rights and responsibilities and explain it to the patients if required.
•    To ensure that all patients admitted to the ward has a signed general and admission consent.
•    As directed will call relevant respond code/s as instructed by appropriate clinical personnel in Emergency situations.
•    Requisition of ward stationery/forms and other items and maintain adequate supplies and store supplies required to effectively run the ward desk area.

Responsibilities

•    Trains new and relief ward clerks and orientates new medical and nursing staff to the clerical requirements of the ward.
•    Performs duties in accordance with relevant Safety and Health parameters.
•    Participates in a continuous process to monitor, evaluate and develop services and performance as directed by the Nurse Manager or the Charge Nurse.
•    Undertakes other duties as directed.
•    Assists with the maintenance of a clean, safe environment
•    Demonstrates sensitivity to patients’ comfort and privacy and expresses interest in their progress.
•    Utilizes and ensures maintenance of equipment and instruments, reporting any damages, equipment malfunctioning to the IT department and nurse in charge immediately.
•    Assist Physician/Nurses to overcome language barriers.
•    Assist the Nurses with the Charges of the Consumables and Escort bed.
•    Check daily the diet list and inform the team leader for any deficiency.
•    Arrange, attend and take the ward meeting minutes as required
•    Participates in continuous quality improvement initiatives, in service education programs, unit meetings and committee functions as assigned by the manager.
•    Initiates emergency, safety practices and fire safety measures as necessary
•    Reports all incidents through agreed channels and chain of command, ensuring Incident report is completed, submitted to nurse in charge and any immediate action required taken
•    Maintains and adheres to patient confidentiality at all times
•    Responsible for attendance to yearly mandatory training as scheduled on mandatory training calendar
•    The employment  terms and conditions for this position are specified in the individuals Employment Contract
•    To ensure that all patient escort where permitted are registered and escort card is issued to them.
•    Coordinate the requested escort certificates per UHS policy

Position Requirements/Qualifications

Required
•    Diploma or bachelor degree /Admin or health care related
•    Previous experience/training in clerical/reception duties
•    Good interpersonal and communication skills, both oral and written.
•    Demonstrated ability to use computer keyboards and printers.
•    Proficient in verbal and written Arabic/English
Desirable 
•    UAE Citizen
•    Previous clerical experience within the health care industry.
•    Demonstrated knowledge of a computerized patient care system.
•    Understating of basic medical terminology

Position criteria Other Skills/Abilities

Position criteria     
•    Proficient in verbal and written English
Advantage
•    experience of working in International accredited hospital (JCIA)

Other Skills/Abilities 
•    Demonstrate understanding of the customer services in the Hospital settings