Training and Development Associate
About the job
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
Training and Development Associate
Orlando, Florida
Full-Time Position
Are you ready to make an impact?
WHAT YOU’LL DO:
You will manage the oversight and administration of the Kaseya Learning Management System (LMS) as well as the support, implementation, delivery, and maintenance of learning content, assets, and other resources used for instructional functions will also oversee the daily functionality of the system and its integrated tools and software, including responding to and resolving support requests from employees and their managers. This position works in close partnership with stakeholders across the organization to ensure credibility and partnership is maintained. You will analyze current processes and makes recommendations for improvements, which includes working with multiple departments and business units on the implementation of new services, modules, and integrations that involve the LMS. This position will report to and be supported by the Manager of Training and Development in Kaseya’s Human Resources department.
THE SCHEDULE:
This is a 100% in office role.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Strive to provide the best possible learner experience
- Identify methods to improve productivity and growth via the use of the LMS
- Create processes and standards for course and configuration management
- Develop and maintain process control for LMS processes
- Identify future strategic development opportunities for the LMS
- Assist in the review, testing, and implementation of LMS updates and enhancements
- Manage daily activities within the LMS, including course and user management and enrolments
- Partner with LMS vendor when problems or questions arise to support users, troubleshoot problems, and resolve escalated cases
- Serve as a content management resource by maintaining our learning content in the LMS
- Provide technical and “how-to” support related to the LMS for employee and manager use enablement
- Generate and interpret system reports, generalize findings, and make recommendations for process and utilization improvements
WHAT YOU’LL BRING:
- A bachelor’s degree or equivalent experience
- 1-2 years of experience with customer service, data analysis and reporting
- 1-2 years of experience with training and development
- Experience as an LMS Administrator or in a similar technical systems administration position
- High-level of familiarity with providing outstanding customer-service to employees
- Technical skills including understanding of directory, file structures, and systems
- Knowledge of SCORM, AICC, and/or xAPI eLearning standards preferred
- Intermediate level or above proficiency in Microsoft Excel
- Novice level or above proficiency in Power BI
- Excellent presentation skills and consulting skills
- Experience in project management, with skills necessary to interpret what is needed for the success of a project and to create appropriate schedules for timely delivery
- Able to competently juggle competing tasks and changing expectations
- Love the challenge of working in an energized environment and have a solution-oriented attitude
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
