Technical Support Specialist
Full Time
full time
1 Aug 2024
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
75 / 100
Offer value
Moderate value role focusing on technical support and customer service within the warranty domain.
- Stable hours and focus on work-life balance
- Role enhances technical and customer service skills
- Requires product-specific expertise and problem-solving
Pros
- Routine hours promoting a work-life balance
- Customer-focused role enhancing service delivery
- Opportunity to engage in process improvements
Cons
- Limited seniority progression opportunities
- Dependence on resolving warranty-related issues may be stressful
- Technical expertise in specific products required
Who it's for
Mid-level • Full-time, office-based
Good fit
- Technical support professionals with relevant experience
- Candidates invested in improving customer satisfaction
- Individuals who enjoy detailed verification tasks
Not recommended for
- Newcomers to technical support
- Those avoiding customer-facing roles
- Individuals displeased with detailed analytical responsibilities
Motivation fit
Passion for technical problem-solving and customer interactionDesire to improve product reliability and service processesComfortable in roles that require detail-oriented tasks
Key skills
Technical troubleshootingCustomer service and communicationProcess improvement methodologies
Score: 75/100 AI verified analysis
About the job
Impulse Recruitment are currently recruiting for a Technical Support Specialist for a large company based in Malahide Co Dublin
Hours 8am – 5pm Monday to Thursday,4pm Friday
This is a Full Time Permanent position and a great opportunity to join a large team
- Oversee / responsible for the Service & Warranty across all GA Products – Ideal Boilers, GA Heat Pumps, Mechanical ventilation & Gledhill Cylinders.
- Be responsible for leading and delivering the support of the applications to time, quality and budget using defined methods, processes, and tools.
- Support activities to improve our product’s reliability despite the market conditions.
- Use established techniques for estimating and planning, resource management and quality management.
- Work with a team to identify and develop preventative measures to reduce Incident/problem re-occurrence.
- Develop processes to maximize the effectiveness of failure-mode part analysis and minimize overall part analysis time.
- Work with cross-functional teams address and resolve technical and commercial warranty issues.
- Set a Service & Warranty team strategy, goals, objectives, and priorities in line with IED policies.
- Develop processes to ensure that internal/external warranty reporting is clear and concise with appropriate format and content that accurately conveys warranty status and drives appropriate actions.
- Create & follow all warranty related policies, procedures, work instructions and promote their effective and efficient application within the NA/SA warranty team.
- Maintained customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and Warranty staff
- Encouraged a friendly customer-service environment, along with maintaining a high degree of
customer satisfaction.
- Implemented process improvements by prioritizing customer needs resulting in higher customer satisfaction and time to resolution
