Technical Support Specialist
Full Time
full-time
7 Nov 2025
Verified by Turrior
Content + Source + Freshness • 13 Dec 2025 • 95% confidence
85 / 100
Offer value
Great value proposition due to the technical innovation focus and opportunities to impact the maritime industry significantly.
- Key role in advancing shipping technology
- Remote work flexibility allows for better work-life harmony
- Exciting challenges in maritime industry technology support
Pros
- Significant role in advancing maritime technology
- Scope for creative problem-solving in technical support
- Remote work options enhance work-life balance
Cons
- Potentially high-pressure environment due to technical complexity
- On-call responsibilities may fluctuate
Who it's for
Mid-level / Senior • Remote
Good fit
- Experienced technical support agents
- Individuals keen on technology in the maritime sector
- Those who excel in collaborative and dynamic environments
Not recommended for
- Candidates without a technical support background
- Individuals preferring minimal technical challenges
- Job seekers looking for non-customer-facing roles
Motivation fit
Interest in a high-impact technical support roleDesire to work in innovative maritime solutionsEnthusiasm for problem-solving and customer service
Key skills
Troubleshooting and diagnostic skillsTechnical understanding of maritime systemsCustomer support and communication
Score: 85/100 AI verified analysis
About the job
At Orca AI, we're on a mission to shape the future of the shipping industry through cutting-edge autonomous ship technology. Our solutions empower teams both on the ship and ashore to make informed decisions that dramatically enhance safety, reduce fuel consumption, improve navigation, and minimize environmental impact.We integrate state-of-the-art technologies like computer vision and augmented reality, ensuring that we create solutions that improve operational efficiency and promote safer, greener shipping practices. At Orca AI, we are committed to making a positive difference for both the environment and the people who rely on safe, efficient shipping practices. Join us as we work towards a safer, greener future for the maritime industry.We are looking for Tier 2 Technical Support to join the Tech Ops team - a dynamic and challenging role providing critical technical support to customers. A Tier 2 Technical Support Specialist at Orca AI is responsible for managing deployed systems - including the hardware, software, and networking components, and delivering excellent technical support.Key ResponsibilitiesProvide technical support to customers worldwide: diagnose, troubleshoot and resolve technical incidents in systems installed on maritime platforms (on-board vessels, maritime IoT, sensors, navigation instrumentation).Automate processes and tasks to improve efficiency and reduce the risk of errors.Solve networking technical issuesOverseeing new customer installationsDeploying SW upgrades Work closely with other teams, such as development, DevOps, QA, and PM, to ensure that systems are aligned with business needs and goals.Support installation and commissioning activities (remote and possibly occasional on-site in Athens) in coordination with engineering teams.
