Technical Support Specialist - Remote
Full Time
full time
2 Nov 2025
Verified by Turrior
Content + Source + Freshness • 18 Dec 2025 • 95% confidence
78 / 100
Offer value
This role provides an entry point into a technology-driven environment with a focus on customer service but lower salary potential compared to industry averages.
- Remote position within a dynamic technology company.
- Opportunity for career development and skill enhancement.
- Requires flexible scheduling and may include odd hours.
- Compensation is below industry average for technical support.
Pros
- Remote work opportunity with a collaborative team atmosphere.
- Chance to work alongside software engineers and data scientists.
- Professional development opportunities available.
Cons
- Compensation may be below industry average for technical support roles.
- Required to work on a rotating schedule, including weekends.
- Limited career advancement without further technical qualifications.
Who it's for
Entry to Mid-Level • Remote / Telecommute
Good fit
- Technical support specialists with customer service experience.
- Individuals who enjoy problem-solving and teamwork.
- Professionals looking for remote work flexibility.
Not recommended for
- Entry-level candidates without necessary work experience.
- Individuals who prefer fixed schedules or daytime hours.
- Candidates seeking high compensation immediately.
Motivation fit
Desire to improve customer experience in a tech context.Interest in solving technical issues and supporting teams.Motivation to contribute to meaningful technology advancements.
Key skills
Technical troubleshootingCustomer communicationDocumentation managementTask prioritization
Score: 78/100 AI verified analysis
About the job
Overview
As a Technical Support Specialist, you’ll report to the Customer Care Director and tackle service/program-related questions, technical issues, and operational responsibilities. You’ll join a dynamic team of business leaders, software engineers, and data scientists, all working together to make an impact. If you thrive in a fast-paced, collaborative environment, we’d love to have you on board!
In Short
- Provide phone and email support to Ting customers, ensuring timely and professional assistance.
- Create, maintain and follow clear, concise, and accurate documentation for internal and external use.
- Troubleshoot and resolve issues down to the root cause.
- Act as a liaison between multiple operational departments to ensure smooth service delivery for customers and partners.
- Identify, report, and document technical issues.
- Effectively manage and prioritize tasks in a fast-paced environment while meeting deadlines.
- Support the Engineering team by testing software and hardware, contributing to product improvements.
- Perform other duties as required to support business objectives.
Requirements
- Associate’s degree or valid, up-to-date certification in a related field.
- 2+ years of experience in technical support or customer support roles.
- Experience using ticket systems to track and resolve customer inquiries.
- Proven ability to deliver exceptional customer care via phone and email.
- Strong organizational skills with the ability to multi-task in a fast-paced environment.
- Self-motivated and disciplined to excel in a remote work setting.
- Availability to work a rotating schedule, including nights, weekends, and holidays.
Benefits
- Opportunity to be a part of a groundbreaking technology.
- Help protect families, homes, and communities from electrical fires.
- Professional development opportunities.
- Competitive compensation.
- Comprehensive benefits.
- Ownership and strategy shaping opportunities.
- Drive meaningful change in fire prevention.
