Technical Support Specialist (Hybrid/Remote)

Job Description Technical Support Assist users with basic technical questions and issues. Support users who have sent their tokens to the wrong place by verifying their identity and preventing potential scams. Make corrections or adjustments to the platform as needed Training and knowledge development Participate in training sessions conducted by the CEO to understand the specific technical requirements and support procedures. Apply the knowledge gained from training to provide accurate and effective support. Project Involvement Engage with the projects on the platform, which are currently limited in number but expected to grow in the coming year. Deicate approximately 20% of time to active project support, due to the current low volume of projects. What are we looking for Basic Coding Knowledge Understanding of coding logic and principles Ability to follow and apply technical support or customer service in a technical field. Capacity to troubleshoot and resolve basic technical issues. Technical Support Proficiency Basic experience in providing technical support or customer service in a technical field Capability to troubleshoot and resolve basic technical issues. Attention to detail Ensure accuracy in identity verification and issue resolution to prevent user errors and scams. Record and report any discrepancies or issues encountered during support tasks Communication Skills Good verbal and written communication skills to effectively interact with users and team members. Ability to document support procedures and user issues clearly Preferred Experience Junior developers or individuals starting their careers in coding and technical support. Those with a general knowledge of coding and a willingness to learn and adapt to new technical requirements Training and Onboarding Attend initial and ongoing training sessions with CEO. Record training sessions (with permission) to refer back to them for clarìication and guidance, Actively participate in discussions and practical exercises during training to fully understand to support needs and procedures Benefits and perks Attractive salary: Upto 17,000,000 VND  Working time: 8:00-24:00 from Monday to Sunday  (0h - 8h, 8h - 16h, 16h - 24h, 1 shift/day) An opportunity to leverage bleeding-edge technology and industry-leading development practices Close collaboration with leading projects in the space and huge demand projects Flat structure Self-management is appreciated Psychological safety; Your ideas are always welcomed Friendly, innovative, and supportive environment Free dress code - Your choice to be confident and comfortable 13th month salary, annual heath check, insurance under Vietnamese Labor Law, monthly teambuilding BIC Health Insurance package.