Technical Support Engineer (Remote) (US based)
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
This position offers a unique opportunity for candidates to engage deeply with observability technologies, supporting a growing open-source initiative.
- Opportunity to build a support function from the ground up
- Involvement in a high-growth open-source project
- Engagement with technical users and developer communities
Pros
- Potential for building support functions from the ground up
- Directly contribute to the development of observability products
- Strong community involvement and recognition within the tech industry
Cons
- Requires prior technical support experience, limiting entry for beginners
- Possibility of chaotic start as the function is being established
- Role demands adaptability to different technical platforms and tools
Who it's for
Early to mid-level • Fully remote
Good fit
- Tech-savvy support professionals with DevOps exposure
- Candidates passionate about open-source technologies
- Individuals looking for a dynamic role with growth potential
Not recommended for
- Fresh graduates without relevant support experience
- Individuals preferring to avoid technical troubleshooting
- Those who find a unstructured environment challenging
Motivation fit
Key skills
About the job
SigNoz is a global open source project with users in 30+ countries. We are building an open-source application monitoring which helps developers monitor their applications and troubleshoot problems, quickly.
We have crossed 23000+ Github stars, 7000+ members in the slack community and 180+ contributors.
Why us?
- Opportunity to work in a global dev infra product
- Backed by YC and some of the prominent VCs in the Bay Area
- We are completely remote. No offices
- Founding team member opportunity - build support function from scratch
- Path to product roles within the org
What we are looking for
This is not your typical support role. If you're looking for a classic tier-1 support person who escalates everything to engineering, you should stop reading now. We're looking for someone who is:
- Technical enough to solve real problems - you need to debug OpenTelemetry instrumentation issues, troubleshoot ClickHouse queries, and help customers optimize their observability setup without constantly escalating to engineering.
- Someone who can build support infrastructure from the ground up - you will create our knowledge base, establish processes, and set up tooling for a world-class support experience.
- Fast Learner and interest in technical topics
- Passionate about engaging with opensource and developers - you'll be active in GitHub issues, Slack discussions, and technical forums.
Who would be a good fit
- 1+ years experience in technical support or Devops role supporting technical audiences (SREs, Platform Engineers, DevOps teams)
- Strong learning skills - you can quickly pick up new technologies and dive deep into complex technical problems
- Hands-on experience with observability tools - Grafana, Prometheus, Jaeger, DataDog, or similar platforms
- DevOps background - containerization (Docker, Kubernetes), infrastructure as code, and cloud platforms
- Programming ability - can read and debug code in at least one language (Go, Python, JavaScript preferred)
- Customer-focused mindset - you're excited about helping technical users succeed and removing blockers to adoption
- Strong written communication - can explain complex technical concepts clearly to engineers
Who may not be a good fit
- Candidates who are fresh out of college
