Technical Support Engineer- USA
Full Time
full-time
15 Nov 2025
Verified by Turrior
Content + Source + Freshness • 18 Dec 2025 • 95% confidence
78 / 100
Offer value
The role offers strong opportunities for technical skill enhancement and exposure to cloud resource management, but competitiveness in hiring may be high.
- Focus on cloud resource and technical support
- Significant growth in a tech-driven environment
- Remote work opportunity with diverse teams
- Requires specific technical skills and experience
Pros
- Chance to work in a rapidly evolving sector with high importance on DevOps and cloud management.
- Opportunity to collaborate with multiple departments including R&D and Customer Success.
- Position available as remote telecommute to adapt to various lifestyles.
Cons
- Expectations for 24/7 monitoring may lead to high-pressure situations.
- Technical depth in Kubernetes and customer support may limit applicant pool.
- Potentially high workload due to the breadth of responsibilities.
Who it's for
Mid-level / Experienced • Fully remote
Good fit
- Technical support professionals with experience in cloud solutions
- Individuals keen to deepen their tech expertise in Kubernetes
- Candidates interested in customer-oriented roles in technology
Not recommended for
- New professionals without technical know-how or support experience
- Those seeking minimal pressure jobs with predictable hours
- People who prefer roles with little to no technical responsibilities
Motivation fit
Desire to work in fast-paced tech environments.Interest in automation and improving tech support systems.Passion for continuous learning and technical troubleshooting.
Key skills
Technical troubleshootingKubernetes and cloud managementCustomer relationship managementIncident response and ticketing systems
Score: 78/100 AI verified analysis
About the job
ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, ScaleOps’ platform removes the organizational friction between application owners and DevOps teams by fully automating the resource management process to meet real-time demand. The ScaleOps platform dynamically manages the application’s resource allocation, eliminating the need for manual intervention. The result is improved application performance, 60%- 80% cloud cost savings, and a fully automated allocation process. With well over $80 million in backing, ScaleOps has seen tremendous business growth, attracting global industry leaders to its customer base. ScaleOps automatically manages the production environments of over 50 enterprises, including Wiz, CATO Networks, Outreach, SentinelOne, Maxar, Playtika, Orca Security, EQ Bank, Outbrain, PayU, and Noname.About The RoleAs a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You’ll be responsible for monitoring, triaging, and resolving customer-reported incidents, ensuring problems are addressed within defined SLAs. You will collaborate closely with R&D, Customer Success, and Product to help improve the platform based on recurring customer issues.What You Will Be Doing:Serve as the primary point of contact for customer-reported technical problems related to installation, Helm configuration, permissions, and integrations.Monitor internal customer issue alerts 24/7 and respond promptly.Manage and own the ticketing system, ensuring timely updates and resolutions.Troubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations.Escalate issues to the appropriate teams with clear documentation, logs, and context.Reproduce, investigate, and document bugs for R&D.Maintain and expand the support knowledge base.Identify and communicate recurring issues to drive product improvements.
