Technical Support Engineer
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
Medium value score due to a focus on customer service and software troubleshooting with room for skill improvement.
- Opportunities to improve customer support skills.
- Engaging in technical troubleshooting tasks.
- Supportive culture for professional growth.
Pros
- Opportunities to enhance customer service skills.
- Engagement in troubleshooting and problem-solving for software.
- Potential for growth within a supportive company culture.
Cons
- Entry-level role may not provide high salary.
- Tasks may involve repetitive troubleshooting duties.
- Possible high volume of customer inquiries may be stressful.
Who it's for
Entry to Mid-level • Hybrid
Good fit
- Entry to mid-level software enthusiasts.
- Candidates who excel in customer service environments.
- Individuals interested in developing their technical skills.
Not recommended for
- Experienced tech support professionals seeking advancement.
- Those looking for roles with limited customer interaction.
- Candidates preferring non-technical positions.
Motivation fit
Key skills
About the job
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About you:
We are looking for a Support Agent who is passionate about software and its potential to move organisations forward through innovation. The successfully appointed candidate will be a role model for best practice and actively promote it. They will deliver value to the business, effectively, efficiently and to a high standard.
Day-to-day, you will:
Help our customers with questions and allow them to get the most out of our software by resolving their problems so they can focus on what is really important for their business
Provide high-level customer service via telephone and email
Take initiative and support continuous improvement of our customers experience by proactively identifying and researching potential challenges and creating solutions
Also proactively identify any risks to service and the consequences to Access. You will drive and escalate mitigation
Your skills and experiences might also include:
The ability to develop a broad knowledge of our software and its debugging tools
An ability to grasp technical concepts and new product functionality quickly
Customer focussed and providing excellent Customer Service
Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities
Strong analytical and problem solving skills and are a creative thinker
A good communicator, confident, clear and warm with a flexible and constructive approach to customers and to the team alike.
MS SQL Server scripting experience and ability to identify and resolve issues within the data and data structure (desirable)
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.
