Technical Account Manager
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
Moderate value score due to the relevant role in a growth-oriented fintech company, but the salary range is unspecified and may impact attractiveness.
- Engagement with enterprise-level clients in fintech.
- Opportunity for professional reputation enhancement.
- Vague compensation details may deter some candidates.
Pros
- Engagement with large enterprise clients enhances professional reputation.
- Opportunity to work with cutting-edge fintech solutions in a rapidly growing company.
- Strong company culture and inclusion-focused policies.
Cons
- Vague salary structure limits appeal to candidates seeking transparency.
- High expectations may lead to a stressful work environment.
- Limited technical roles may not appeal to all candidates.
Who it's for
Mid-level • Office/Remote options likely but unspecified
Good fit
- Mid-level account managers with technical expertise.
- Customer success professionals eager to work in fintech.
- Individuals looking for growth opportunities in software.
Not recommended for
- New graduates without relevant experience.
- Candidates who prefer backend roles without client interaction.
- Individuals seeking predictable work hours.
Motivation fit
Key skills
About the job
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
The Overview:
As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products.
Responsibilities:
Customer Engagement:
- Establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions after Go-live.
- Proactively engage with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges.
Technical Expertise:
- Demonstrate a comprehensive understanding of the Razorpay product stack.
- Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira, actively collaborating towards swift resolutions.
Advocacy and Business Alignment:
- Advocate and drive desired Merchant behavior, identifying opportunities where Razorpay products and technologies can optimally align with the merchant's monetary transaction needs.
- Act as a subject matter expert, driving best practices with the merchant, documenting technical information, gathering feedback, and contributing to product enhancements.
Collaboration:
- Collaborate closely with Sales, Product, and Engineering teams on a day-to-day basis, ensuring seamless communication and alignment of goals.
Skills and Requirements:
- Professional Experience: Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus)
- Communication and Presentation Skills: Excellent written and verbal communication skills, coupled with effective presentation abilities.
- Project Management:Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork.
- Technical Proficiency:Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus).
- Customer Focus:Ability to discern evolving customer requirements and map them to platform features.
- Organizational Skills:Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines.
Preferred Qualifications:
- 2+ years of experience in technical product and SaaS disciplines in a customer-facing role.
- B.Tech/M.Tech degree in Computer Science/Information Science. Technical certifications are a plus.
Role Information:
- Role: Technical Account Manager
- Industry Type: Software Product
- Department: Business Engineering & Product Management
- Employment Type: Full Time, Permanent
- Role Category: Product Management - Technology
Education:
- UG: Any Graduate
- PG: Any Postgraduate
