Technical Account Manager
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
A valuable position ideal for candidates with account management experience, combining technical expertise with customer engagement in a growing fintech environment.
- Engagement with high-profile enterprise clients
- A mix of technical challenges and relationship management
- Opportunity to shape product enhancements based on client feedback
- Requires technical understanding and service orientation
Pros
- Role combines technical skills with customer relationship management
- Opportunity to work with large enterprise clients
- Influence product development with customer feedback
Cons
- Potential for high workload during peak client interactions
- Requires keeping up with technical product updates
- Role may involve traveling for client meetings
Who it's for
Mid to Senior • Hybrid with client interaction
Good fit
- Experienced account managers with tech background
- Professionals skilled in communication and client relations
- Candidates looking to have a direct impact on customer success
Not recommended for
- Individuals without experience in customer success roles
- Candidates preferring non-client-facing positions
- Those lacking technical understanding of products offered
Motivation fit
Key skills
About the job
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
The Overview:
As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products.
Responsibilities:
Customer Engagement:
- Establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions after Go-live.
- Proactively engage with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges.
Technical Expertise:
- Demonstrate a comprehensive understanding of the Razorpay product stack.
- Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira, actively collaborating towards swift resolutions.
Advocacy and Business Alignment:
- Advocate and drive desired Merchant behavior, identifying opportunities where Razorpay products and technologies can optimally align with the merchant's monetary transaction needs.
- Act as a subject matter expert, driving best practices with the merchant, documenting technical information, gathering feedback, and contributing to product enhancements.
Collaboration:
- Collaborate closely with Sales, Product, and Engineering teams on a day-to-day basis, ensuring seamless communication and alignment of goals.
Skills and Requirements:
- Professional Experience: Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus)
- Communication and Presentation Skills: Excellent written and verbal communication skills, coupled with effective presentation abilities.
- Project Management:Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork.
- Technical Proficiency:Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus).
- Customer Focus:Ability to discern evolving customer requirements and map them to platform features.
- Organizational Skills:Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines.
Preferred Qualifications:
- 2+ years of experience in technical product and SaaS disciplines in a customer-facing role.
- B.Tech/M.Tech degree in Computer Science/Information Science. Technical certifications are a plus.
Role Information:
- Role: Technical Account Manager
- Industry Type: Software Product
- Department: Business Engineering & Product Management
- Employment Type: Full Time, Permanent
- Role Category: Product Management - Technology
Education:
- UG: Any Graduate
- PG: Any Postgraduate
