Support Engineer – 90557-1
About the job
Support Engineer – Reading – £500 up to £650 per day LTD – Initially 6 Months
My client is a global techonology organisation who requires an expereitenced Support Engineer to be responsible for providing quality support for Azure Monitoring and Automation with a high degree of customer happiness, whilst providing responsive and reliable technical solutions and information to their customers.
Responsibilities:
* Communicate with corporate customers via telephone, email, Skype in order to finding solutions for technical problems identified
* As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.
* Responsible for managing the relationship with these customers and thoroughly documenting their cases.
* Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
* Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.
* Collaborating with colleagues across teams, time zones and technologies, working closely with brilliant Support engineers, product groups and progressive customers.
Requirements:
* Strong knowledge of Windows OS, Client/Server
* Strong Linux OS Knowledge, Windows Update/Patching
* Excellent customer service skills and customer focused attitude
* Required Skills: Strong knowledge of Windows OS, Client/Server knowledge, understanding of Cloud services, Azure, Azure Active Directory, PowerShell, TCP/IP and HTTP.
* Strong Linux OS Knowledge, Windows Update/Patching
* Good Communication Skills – spoken and written
* Work is office-based, but occasionally there is the need to travel to attend meetings.
strgroup is acting as an Employment Business in relation to this vacancy.
