Technical Support Engineer - 10518
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
Valuable position at Coupa Software with a strong focus on innovation and customer impact, along with a collaborative work culture.
- Engage with cutting-edge spend management technology.
- Collaborative work atmosphere encouraging transparency.
- Influence on measurable customer success metrics.
Pros
- Work with advanced AI technology in spend management.
- Collaborative culture prioritizing teamwork and transparency.
- Direct impact on customer satisfaction and efficiency improvements.
Cons
- Potentially challenging customer interactions requiring patience.
- Need for continuous learning in evolving technology landscape.
- Technical complexity may require additional training.
Who it's for
Entry to Mid-level • Hybrid with flexible options
Good fit
- Technical support specialists interested in software.
- Professionals excited about AI and its applications in business.
- Collaborative candidates wanting to help streamline operations.
Not recommended for
- Management-level professionals seeking higher roles.
- Candidates without technical acumen in support.
- Individuals not keen on customer interactions.
Motivation fit
Key skills
About the job
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of Technical Support Engineer to Coupa:
As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.
In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.
What You'll Do:- Answer ‘how to’ technical and application configuration questions to our enterprise customers.
- Assist in troubleshooting 1st and 2nd level technical issues.
- Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success.
- Be responsible for customer production environments.
- Build 'knowledge articles' in Coupa’s knowledge base for customers' use.
- Excellent written and verbal communication skills.
- Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems.
- Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
- Ability to articulate solutions to complex technical problems clearly and simply.
- Experience working directly with external customers in a support environment, preferably in an enterprise software setting.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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