Job Description:

Senior Business Analyst - Salesforce

About Us:

Momentive Software provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Momentive Software. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

A Day in the Life

We are looking for talented Senior Business Analyst to work within the Client Services team, ensuring that we deliver software that meets the business requirements of our customers and vision of our organization. This position will be in our Pune Office for US time shift.

About the Product

Nimble AMS helps you manage every aspect of your association while leveraging the power of the #1 CRM platform, Salesforce. From creating and managing a stellar membership experience to processing orders, managing events, and analysing your organization’s data, Nimble AMS helps your entire team get the job done. For more information, visit https://www.nimbleams.com/.

In this role the candidate will:

• Collaborate with customers to understand their business processes and effectively demonstrate how the Nimble AMS application supports their needs.
• Complete base product configurations in Nimble AMS using Salesforce’s point-and-click tools.
• Elicit, analyse, and clearly document system enhancements in the form of business requirements, user stories and process flows.
• Advise customers on process enhancements to better align with the core functionality and best practices of the Nimble AMS product.
• Provide end-to-end support to customers and internal teams throughout the project implementation lifecycle, including leading discovery sessions, conducting customer training, and offering hands-on assistance during go-live activities.
• Maintain a clear understanding of project scope and ensure alignment across stakeholders.
• Develop and maintain strong customer relationships by implementing effective communication strategies to keep stakeholders informed on project progress and outcomes.
• Work closely with project managers, developers and solution architects to ensure accurate implementation of requirements and provide support to testers during the QA process.
• Operate independently or collaboratively within a team to drive successful project delivery.
• Communicate customer feedback and flag any changes in project scope, budget, or timeline to the project manager in a timely manner.
• Deliver outstanding customer service through proactive communication, empathy, and responsiveness to ensure high levels of customer satisfaction.

We'd love to chat if you have...

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field.
• 5 to 8 years of proven experience working as a Business Analyst, preferably in a software development environment.
• Hands-on experience and strong knowledge of the Software Development Life Cycle (SDLC) methodologies and processes.
• Solid understanding of the Salesforce.com platform and proficient in Salesforce administrative tasks including user setup, point-and-click configurations, creation of custom fields, managing permissions and access controls, as well as building reports and dashboards.
• Experienced in facilitating system demonstrations for customers, clearly explaining functionality and aligning features with business needs.
• Excellent verbal and written communication skills, with the ability to collaborate effectively with team members and stakeholders to coordinate tasks and deliverables.
• Strong grasp of project management principles and practices.
• Certifications: Nice to have
  • Salesforce Admin Certified
  • Salesforce App Builder Certified
  • Any Business Analyst related certification
• Willingness to work in US time Shift.

Good People, Doing Good Things:

Employees at Momentive Software are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And we look forward to you being part of our story!

• Planned Paid Time Off
• Purpose Driven Culture
• Work-life balance
• Passionate about Community Involvement
• Company Paid Parental Leave
• Remote Flexibility

About Us:

Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Planned Paid Time Off
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
Group Mediclaim Policy
Gratuity as Per Payment of Gratuity Act
Earned Leave and Casual Leave in Each Calendar Year
Company Holidays as Per Policy

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in India (without sponsorship), and to complete the required employment eligibility verification form upon hire.