Solutions Engineer
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
An engaging position for technically skilled individuals looking to work directly with customers and influence product development.
- Engaging role focusing on customer interaction
- Potential for significant influence on product evolution
- Involves exciting technology-driven solutions
- Candidate must handle various technical queries
Pros
- Position involves direct customer interaction
- Chance to guide product features based on user feedback
- Work opportunities within a dynamic tech sector
Cons
- May require navigating complex customer issues
- Position could be demanding during onboarding cycles
- Limited experience required may not appeal to all candidates
Who it's for
Entry to Mid • Hybrid / office-based
Good fit
- Technical graduates eager to engage with clients
- Newcomers wanting to solve real-world problems
- People passionate about technology and customer service
Not recommended for
- Highly experienced professionals
- Candidates not looking for client interaction
- Individuals not inclined towards technology roles
Motivation fit
Key skills
About the job
Our mission is to bring web3 to a billion people, by providing builders with the tools they need to build exceptional onchain products. Alchemy is the only complete developer platform that offers the powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups.
Our infrastructure powers 70% of the top web3 teams, 90%+ of web2 companies building in web3 and 100+ million end users. Our customers include top web3 brands like Polymarket, OpenSea, Circle, WorldCoin, as well as major global brands like Shopify and Adobe.
The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT.
We're backed by the world's leading VCs and institutions, including: Lightspeed, Silver Lake, a16z, Coatue, Pantera, Addition, Stanford University, Coinbase, and Charles Schwab, among others.
The Role
Responsibilities:
- Provide hands on technical support
- Deliver a stellar customer experience
- Understand customer needs and how to meet unique challenges and goals
- Seek product feedback and track usage/performance, driving our product roadmap
- Be the voice of the customers
- Build and maintain ongoing relationships with complex stakeholders, both internally and externally
- Partner with internal teams to drive long term solutions / product development decisions
- Work in a quickly changing environment
- Drive referrals from our customers
What We're Looking For:
- 1+ years of experience in a software development role
- Technical degree
- Strong analytical skills
- Ability to understand and troubleshoot complex technical issues
- Strong communication skills with internal and external stakeholders
- Excellent people skills to monitor and measure customer performance
- Experience working with startups
- Passion for blockchain technologies and Web3
- A hustler mentality, founding a company or building side projects is a plus
More on the Role:
Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off.
The base salary range for this position is estimated to be between $120,000 - $200,000 annually. Please note this range reflects base salary only, and does not include bonus, equity, or benefits. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs.
