Service Management Lead
Full Time
full-time
29 Sep 2025
Verified by Turrior
Content + Source + Freshness • 17 Dec 2025 • 95% confidence
80 / 100
Offer value
High value attributed to the pivotal role in service management and the potential for significant stakeholder interaction.
- Leadership role in service management.
- Strong impact on organizational service delivery.
- Moderate experience requirement (3+ years).
- On-site collaboration in dynamic environment.
Pros
- Leadership opportunity in service delivery management.
- Engagement with key stakeholders enhances networking.
- Possibility to impact organizational strategy.
Cons
- Moderate experience requirement may limit candidates.
- The role demands effective multitasking in dynamic environments.
- Potential high responsibility can lead to work stress.
Who it's for
Mid to Senior Level • On-site in Gurugram
Good fit
- Service management professionals
- Candidates with project management experience
- Individuals eager to work closely with stakeholders
Not recommended for
- Newcomers without relevant experience
- Applicants desiring fully remote roles
- Individuals uncomfortable with multitasking
Motivation fit
Interest in leading service delivery teams.Desire to engage with stakeholders actively.Readiness to take on responsibilities in project management.
Key skills
Enterprise Network OperationsProject ManagementStakeholder EngagementService Delivery Management
Score: 80/100 AI verified analysis
About the job
Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Service Management Lead, you will be at the forefront of delivering programs, projects, or managed services. Your typical day will involve coordinating various projects through effective contract management and shared service coordination. You will engage with key stakeholders and sponsors, fostering relationships that ensure high levels of commitment and support for the strategic agenda of the organization. Your role will be pivotal in driving the success of initiatives and ensuring that all aspects of service delivery align with organizational goals. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate communication between project teams and stakeholders to ensure alignment and clarity on project objectives. - Monitor project progress and performance, providing regular updates to stakeholders and making adjustments as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Strong understanding of network infrastructure and operations management. - Experience in managing service delivery and ensuring compliance with service level agreements. - Ability to analyze and resolve complex operational issues effectively. - Familiarity with project management methodologies and tools. Additional Information: - The candidate should have minimum 3 years of experience in Enterprise Network Operations. - This position is based at our Gurugram office. - A 15 years full time education is required.
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Service Management Lead, you will be at the forefront of delivering programs, projects, or managed services. Your typical day will involve coordinating various projects through effective contract management and shared service coordination. You will engage with key stakeholders and sponsors, fostering relationships that ensure high levels of commitment and support for the strategic agenda of the organization. Your role will be pivotal in driving the success of initiatives and ensuring that all aspects of service delivery align with organizational goals. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate communication between project teams and stakeholders to ensure alignment and clarity on project objectives. - Monitor project progress and performance, providing regular updates to stakeholders and making adjustments as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Strong understanding of network infrastructure and operations management. - Experience in managing service delivery and ensuring compliance with service level agreements. - Ability to analyze and resolve complex operational issues effectively. - Familiarity with project management methodologies and tools. Additional Information: - The candidate should have minimum 3 years of experience in Enterprise Network Operations. - This position is based at our Gurugram office. - A 15 years full time education is required.
