Service Engineer

Job description/responsibilities / work profile:

• Visit Customers for Service, Installation & commissioning activities as planned.
• Site Visits for Maintenance & repair on a daily basis.
• Study the issue and plan the procedures/ solution prior to service visit to site, take help from concerned departments if needed.
• After service completion, take feedback about functioning of the machines periodically when needed.
• Understand the functioning of pneumatic, hydraulic and servo systems.
• Monitor cost and expenses as it relates to projects, service, and parts.
• Respond to phone support requests as assigned.
• Conduct on-site installation, commissioning, service, training, and maintenance.
• Advise customers on operation, maintenance, and modifications.
• Turn in accurate detailed reports in a timely manner. Respond promptly to all customer service issues.
• Assist engineering with any ongoing projects.
• Display a high level of integrity, and work with little supervision.
• Recording & Monitoring Daily Customer Complaints.
• Other duties as assigned.

  Skills required:

• Excellent communication and negotiation skills.
• Letter drafting skills to communicate with the customers.
• Excellent command over English/ knowledge on Kannada and Hindi is a plus.
• Expertise on Ms office/ excel is a must.
• Ability to work independently and in a team environment.
• Willingness to travel as and when required (should own a two-wheeler).

  Location: Peenya industrial estate, Bangalore (the candidate should be ready to relocate). Education: Graduate, preferably engineering background, not necessarily / MBA in marketing is a plus. Experience: 1 to 3 years proven experience in similar role knowledge in the industrial domain (machine building industry) is must. Work week: Monday to Saturday 9:00am - 5:30pm (work from office) Remuneration as per industry standards. Salary not a constraint for the right candidate. Resumes to be sent to admin@neumaticaglobal.com Immediate joiners given preference.