Service Desk Analyst
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
Moderate value due to introductory role in support within healthcare, emphasizing customer interaction and technical support.
- Support clients in maximizing healthcare software usage.
- Flexible work arrangements with in-person engagement.
- Opportunity to grow in a vital client-facing support role.
Pros
- Opportunity to work in a pivotal support role in healthcare.
- Direct engagement with clients for problem resolution.
- Flexible working conditions (in-office/hybrid).
Cons
- Entry-level requirements may limit advancement opportunities.
- Possibly high stress due to customer expectations.
- Limited detailed benefits information provided.
Who it's for
Entry to Mid-Level • In-office / hybrid with client travel
Good fit
- Entry-level support professionals seeking growth.
- Individuals intrigued by client interaction in tech.
- Candidates wanting to improve technical troubleshooting skills.
Not recommended for
- Veteran IT support specialists looking for seniority.
- Individuals preferring less customer engagement.
- Candidates narrowly focused on remote-only positions.
Motivation fit
Key skills
About the job
Service Desk Analyst | Client Support | Riyadh | In-Office/Hybrid
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We’re searching for a Riyadh, KSA-based Service Desk Analyst to join our Global Support team, so that we can ensure our clients successfully utilize our GRC software to drive patient safety and operational efficiency. The Service Desk Analyst will serve as the primary technical point of contact for our healthcare clients to maintain exceptional customer satisfaction and support our global mission of safer care.
How You’ll Spend Your Time
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Review and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.
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Communicate and manage client expectations effectively throughout the resolution process in order to foster positive relationships and ensure clear progress updates.
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Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.
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Travel and collaborate with clients at their sites across the GCC & MEA in order to provide crucial hypercare and go-live support.
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Document and update service interactions and internal knowledge bases to share best practices and continuously improve support procedures.
What Kind of Things We’re Most Interested in You Having
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Minimum 1 year of experience in a technical support role or related experience.
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Proven success in diagnosing and resolving complex user application issues in a fast-paced environment.
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In-depth knowledge on how to apply IT troubleshooting methodologies within a service desk ticketing system.
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Ability to travel frequently to client sites within GCC & MEA.
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Sincere interest in healthcare IT, patient safety, and governance, risk, and compliance (GRC) systems.
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A knack for working collaboratively within a globally dispersed support team.
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Strong proficiency in English language, with Arabic language fluency preferred.
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
