Service Desk Analyst

One of our Federal Government clients is looking for Service Desk Analyst in Canberra. We are looking for the following Skills/Experience:

• Minimum of 2-3 years’ experience in a service desk or technical support role within a medium to large enterprise environment.
• Ensure real-time Service Desk metric are updated and accessible to all GRDC IDT Leads/ Senior Management on dashboard.
• Technical knowledge of Microsoft enterprise technologies, including Microsoft 365, Azure, and Dynamics.
• Demonstrated proficiency in ServiceNow or equivalent ITSM platforms, with strong understanding of incident, request, and change workflows.
• Strong interpersonal and communication skills, with a proven ability to deliver exceptional customer service and manage stakeholder expectations.

The next step is easy: If you are interested to discuss this position, you may send an email at jobs@italliance.com.au or give us a call at 02 8806 0090 for more information. Note - We are equal employment opportunity provider and encourage applications from people with disability. Please let us know if you need special assistance for this job application.