Service Delivery Operations Associate Manager
Full Time
full-time
17 Sep 2025
Verified by Turrior
Content + Source + Freshness • 17 Dec 2025 • 95% confidence
78 / 100
Offer value
Moderate value due to strong employer brand and potential for career growth but limited attractiveness for entry-level candidates.
- Strong career growth opportunities in a top-tier company
- Requires significant experience (10-14 years)
- Engagement in high-stakes operational roles
- May involve high-pressure work environments
Pros
- Opportunity to work with a globally recognized company (Accenture)
- Strong career development opportunities in operations management
- Engagement with diverse clients across multiple industries
Cons
- Requires extensive experience (10-14 years)
- Exposure to high-pressure situations
- Potential for rotational shifts that may affect work-life balance
Who it's for
Senior • In-office with potential rotational shifts
Good fit
- Senior professionals in service operations
- Leaders with a track record in managing teams
- Individuals who thrive under pressure and complexity
Not recommended for
- Entry-level candidates
- Individuals not comfortable with high-pressure environments
- Those who prefer a standard, non-rotational schedule
Motivation fit
Desire to lead teams and drive operational improvementsInterest in working in a demanding, fast-paced environmentWillingness to take on significant responsibilities with impact
Key skills
Service Delivery ManagementAnalytical skillsTeam leadershipProblem-solving
Score: 78/100 AI verified analysis
About the job
Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: Service Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
What are we looking for? •Ability to perform under pressure •Corporate planning & strategic planning •Thought leadership •Strong analytical skills •Ability to manage multiple stakeholders
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts
Designation: Service Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
What are we looking for? •Ability to perform under pressure •Corporate planning & strategic planning •Thought leadership •Strong analytical skills •Ability to manage multiple stakeholders
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts
