Senior Programme Manager
Full Time
full time
14 Oct 2025
Midrand
Verified by Turrior
Content + Source + Freshness • 14 Feb 2026 • 95% confidence
85 / 100
Offer value
High value due to leadership role, significant responsibilities, and opportunities for skills development in program management.
- Leadership role in program management
- Potential for team and skills growth
- Engagement across multiple operational areas
- High accountability can be demanding
Pros
- Leadership role with significant influence on operations
- Opportunity to develop a high-skill support team
- Engagement with diverse teams across the organization
Cons
- Role demands high accountability and can be stressful
- Requires extensive experience and expertise in program management
- Potential for imbalance in work-life due to project demands
Who it's for
Senior / Lead • Full-time, office-based
Good fit
- Experienced managers in tech operations
- Individuals with strong leadership skills
- Professionals aiming to optimize service delivery
Not recommended for
- Entry-level professionals or those without relevant experience
- Individuals seeking remote, less stressful roles
- Candidates uncomfortable with high accountability
Motivation fit
Desire for impactful leadership rolesInterest in optimizing operations and service deliveryWillingness to work in a structured, demanding environment
Key skills
Team leadershipIncident and problem managementService delivery optimizationStakeholder communication
Score: 85/100 AI verified analysis
About the job
- Providing the leadership for problem solving and manage the operations of a team of professionals responsible for troubleshooting, escalation, and resolution of reported production issues across suite of Supported Applications.
- Provides the leadership for developing Minor Enhancements and Factory projects.
- Expected to optimise production support processes, ensure adequate capacity to meet SLAs, and develop strong relationships with the Application Development team, Quality Assurance, Hosting, and Client Services teams.
- Responsible for developing the skills and knowledge of the support team, promoting the growth of each individual and building a well-balanced, highly skilled team that can provide support and coverage across the entire suite of Supported Applications.
- Responsible for providing service delivery as per the activities described in the Service Catalogue.
- These include, but are not limited to, the following aspects:
- Ensure Incident Management and Problem Resolution SLAs are being met.
- Guide development of Minor Enhancements and Factory projects, Root Cause Analysis and Preventative Maintenance activities.
- Work with other Project Managers to obtain assistance from subject matter and application experts, as needed, to supplement the application support team.
- Establish best practices for ticket handling, triage, troubleshooting, problem fixing, and verification of problem fixes.
- Develop capacity models and provide capacity plan projections to support Application Operations
- Establish consistent and meaningful communication of issue status and planned resolution to company Service Delivery team.
- Provide accurate, timely, and insightful operational metrics to company
- Take necessary measures for retaining the knowledge within the support team without affecting the service delivery.
- Provide direct client interface and ensure service excellence delivery.
- Identifies and manages resources needed for the planning, development and delivery of specified infrastructure services and solutions.
- Influences senior level customers and project teams through change management initiatives, ensuring that professional standards are maintained.
- Takes full responsibility for budgeting, estimating, planning and objective setting.
