Senior Program Manager

Our Mission

DNAstack’s mission is to accelerate precision medicine and research by developing and providing innovative software solutions for genomics and multi-omics data. We aim to make complex biomedical data more accessible, interoperable, and actionable, thereby empowering researchers, clinicians, and institutions to derive meaningful insights and improve health outcomes. DNAstack is dedicated to advancing scientific discovery through collaboration, cutting-edge technology, and a commitment to privacy and data security.

What You’ll Do

As Senior Program Manager, you will own the planning and execution of client projects that drive advancements in areas such as Parkinson’s Disease, ALS, and Autism. Reporting to the Director of Partners and Programs, you’ll be responsible for ensuring timely delivery of contracted deliverables, maintaining strong client relationships, driving contract renewal and extension, and keeping projects aligned with strategic objectives.

You’ll coordinate with internal teams across product, engineering, and design to prioritize tasks, manage dependencies, and ensure smooth execution. You’ll also engage with executive leadership—both internally and within client organizations—to facilitate discussions, understand needs and pain points, and support decision-making.

In addition to overseeing timelines and deliverables, you’ll manage budgets, track progress, and handle reporting, ensuring transparency and accountability. You'll also anticipate risks, develop mitigation strategies, and embed customer success best practices into project workflows.

Your work will directly contribute to advancing cutting-edge research while ensuring efficient and effective collaboration between stakeholders.

Who You Are

You’re a highly organized, detail-oriented program manager who thrives on keeping projects moving, ensuring teams are aligned and enjoys working with people. You’re a clear and confident communicator—whether it’s crafting a concise report, leading a meeting, or engaging with executives. You can navigate conversations with internal and external leadership teams, ensuring alignment, clarity, and timely follow-through on key initiatives.

You’re process-driven but also happy to roll up your sleeves and handle the admin that keeps everything on track— agendas, decks, budgets, reports, and deliverables. You take pride in making complex projects feel seamless, balancing both strategic business priorities and day-to-day coordination.

You naturally embed customer success practices into your workflow, collaborating closely with internal teams to ensure delivery meets client needs and drives real impact. You thrive in a fast-paced, agile environment and are excited to contribute to meaningful work in genomics and health research.

Where You’ll Work

This role offers the flexibility of a hybrid work environment, allowing for both remote and in-office work in Toronto to accommodate your needs and to help ensure a healthy work-life balance.

Responsibilities

• Own and drive external client programs, ensuring the successful execution of contracted deliverables, proactively addressing client inquiries, and maintaining high-level stakeholder engagement.
• Lead cross-functional collaboration with internal product, engineering, and design teams to drive execution, negotiate priorities, and remove roadblocks.
• Identify potential project execution risks and work with internal teams to enact mitigation strategies
• Organize and facilitate weekly external and internal meetings, including preparing agendas and presentations, taking minutes, and sending succinct and actionable summary communications
• Manage project budgets, external reports, and invoicing, ensuring financial accountability and transparency.
• Identify and lead strategic opportunities to expand services to existing and new clients
• Serve as a strategic partner to executive leadership teams, providing insights, rationale, and recommendations for decision-making.
• Work with Director of Partners and Programs to support, develop and model best practices project management
• Embed and support customer success practices within all aspects of project management
• Drive additional strategic initiatives as needed, based on business needs and opportunities for impact.

Skills

• Ability to manage multiple large, complex, multi-stakeholder projects simultaneously
• Exemplary written and verbal communication - is able to convey complex ideas and strategies to diverse audiences
• Excellent collaboration and relationship building
• Extremely organized with strong attention to detail
• Self-driven and able to work independently, while also maintaining transparency within teams
• Proactive leader and problem solver - showcases creativity in addressing challenges, offering solutions to complex problems
• Quick learner and curious team player, someone who is unafraid to ask questions
• Ability to lead tasks with limited precedents and prior references available
• Adaptable and flexible, is able to adjust priorities based on company needs while maintaining external commitments
• Possess a strategic mindset with the ability to align project initiatives with broader organizational goals and objectives.

Minimum Qualifications

• University degree, preferably in sciences and/or business
• 5-10 years of hands-on project management experience, within a B2B or SaaS environment
• Prior experience in a customer-facing role, managing external stakeholders on high-value contracts (e.g. valued at >$1M CAD)

Preferred Requirements

• Prior experience working with product and/or engineering teams
• Previous employment within a small, agile team e.g. startup or small business
• Knowledge expertise in technology, data sharing, genomics, or bioinformatics an asset
• Experience in customer success, product marketing, or community management

Benefits

• Three weeks vacation
• Unlimited sick days
• Health, dental and vision coverage
• Remote friendly with flexible hours
• Opportunity to participate in DNAstack’s Employee Stock Option Program