Senior Operations Manager

Job Title: Senior Operations Manager - Facilities Management
Location: London, UK
Employment Type: Full-Time

About the Role:

We are seeking an experienced and strategic Senior Operations Manager to lead and oversee the delivery of facilities management operations across our London estate. This is a pivotal role responsible for ensuring high standards of service, safety, compliance, and efficiency across all hard and soft FM services.

Key Responsibilities:

• Manage and develop a team of FM professionals and contractors, fostering a culture of accountability, collaboration, and high performance

• Ensure compliance with all health, safety, environmental, and statutory regulations, including risk management and emergency preparedness.

• Oversee service contracts and performance through KPIs, SLAs, and regular audits.

• Develop and manage budgets, monitor expenditure, and drive cost efficiencies without compromising service quality.

• Lead sustainability and energy efficiency initiatives in line with the organisation's ESG goals.

• Act as the primary point of contact for key internal and external stakeholders, ensuring clear communication and excellent customer service.

• Support strategic planning, including capital works, space planning, and long-term estate development.

• Identify and implement improvements to processes, systems, and technologies within FM operations.

• Produce detailed reports and recommendations for senior leadership and board-level review.

Skills & Experience:

• Proven track record in senior facilities/operations management roles, ideally across multi-site or large-scale environments.

• Strong knowledge of FM statutory compliance, contract management, and health and safety regulations.

• Excellent leadership and team management skills with the ability to motivate and develop staff.

• Experience managing large operational budgets and complex service contracts.

• Strong stakeholder management, negotiation, and communication skills.

• Highly organised with the ability to manage multiple priorities in a fast-paced environment.

• Degree in Facilities Management, Engineering, Business Administration, or a related field is desirable.

Benefits:

• Competitive salary

• Pension scheme

• Flexible working arrangements

• 25+ days annual leave plus bank holidays