Senior Business Analyst
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
Solid compensation package accompanied by a strategic role in business analysis within healthcare providing potential for significant impact.
- Hourly wage from CAD $38.12 to $54.80
- Significant involvement in process improvement initiatives
- Potentially high-stress environment with project deadlines
Pros
- Competitive salary range between CAD $38.12 - $54.80/hour
- Opportunity to lead important healthcare projects
- Room for professional development in business analysis
Cons
- Analytical positions may experience high stress levels
- May require long hours during project deadlines
Who it's for
Mid to Senior-level • Hybrid or on-site
Good fit
- Experienced business analysts looking for healthcare impact
- Candidates interested in process improvement
- Self-motivated individuals comfortable in project settings
Not recommended for
- Entry-level job seekers without relevant experience
- Those seeking a static work environment
- Individuals resistant to change or new methodologies
Motivation fit
Key skills
About the job
The salary range for this position is CAD $38.12 - $54.80 / hour
Job Summary
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Detailed Overview
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies. Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health. The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management. Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.
Responsibilities
- Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.
- Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.
- Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
- Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.
- Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
- Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
- Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
- Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.
- Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.
Education and Experience
Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Three (3) to five (5) years of recent, related experience in a medium to large sized organization. Experience with health and corporate information systems.
Competencies
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities
- Demonstrated knowledge of health and corporate information systems.
- Ability to analyze business processes and business specifications.
- Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
- Ability to develop innovative system/computing technology approaches and
- solutions for customer business needs.
- Analytical reasoning and problem solving skills.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal effectively with others.
- Ability to organize and prioritize work.
- Ability to work independently and as a member of a team.
- Physical ability to perform the duties of the position.
We are proud of the innovation, dedication, partnership and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct.
Fraser Health’s Digital Patient and Provider Experience department is expanding and currently hiring for a position within the Video Collaboration Team. Are you ready to put your technical expertise, system design skills, and AV/video collaboration knowledge to their fullest potential? If so, we’d love to hear from you!
The Senior Business Analyst, Digital Patient and Provider Experience, is responsible for managing assigned projects, assisting team members and applying appropriate change management strategies as part of a project. You will provide advice, guidance, training and direction in the area of Video Collaboration solutions, internally to clients throughout Fraser Health. You are expected to adapt quickly and think of creative solutions to situations as they arise.
Key Responsibilities:
- Analyse and provide system design recommendations in the area of video enabled systems that are used in both business and clinical settings within Fraser Health
- Manage and support break-fixes for video enabled room systems such as Microsoft Teams, Zoom and Traditional Video Conferencing Rooms
- Manage installation and commissioning of audiovisual and video collaboration systems
- Create and optimize business processes to support the implementation and use of video conference hardware and software, such as client support, creating manuals and troubleshooting guides
- Performs tasks such as confirming user requirements, identifying concerns with existing or planned systems and recommending appropriate upgrades and/or new systems
- Performs preventative maintenance of AV and video enabled conferencing systems by performing duties such as testing, cleaning equipment, and ensuring that operating software versions are up to date
- Provide VIP training and support for virtual town halls
Build your career experience as you:
- Provide mentorship, support and system administration of an interoperable solution that enables integration of clinical and business workflows across core clinical systems at Fraser Health, numerous other regional and provincial integration initiatives.
- Provide your excellent communication skills to convey technical message to audiences of different backgrounds
- Provide consulting support for all phases of project development, implementation, and system operations management.
- Support and enhance existing applications and environments.
- Provider mentorship to team members
Are you motivated to join us? We will be looking for you to have the following:
- Bachelor's degree in Computer Science, Software Engineering or related Telecommunications or Audio-Visual Field(s)
- Related audiovisual certifications, such as: CTS, CTS-D, QSC, Biamp, Kramer, Extron, or Crestron Technician
- 5+ years of experience in the AV industry, managing enterprise-wide solutions
An asset to this role would be:
- Experience with working on projects within departments such as Health Information Management and Redevelopment teams. AV and VC experience is required. Project Management experience with a focus on AV and VC is preferred.
This is a Full Time position available, located at Central City, Surrey BC with regular travel within the Fraser Health Authority region is expected.
Does this sound like an excellent role for you? If so, here are more reasons why you should apply:
- A career with FH will offer you the opportunity to be a part of a dedicated team of experts in a dynamic and rewarding health care environment.
- We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.
About Fraser Health
Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.
