Senior Associate, Client Service
Full Time
full time
31 Dec 1969
Verified by Turrior
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
85 / 100
Offer value
This position offers a strong value due to its alignment with BNY Mellon's reputation in financial services, alongside comprehensive training and opportunities for personal development.
- Engage with high-profile clients and solve their complex issues.
- Opportunity for advancement in a supportive culture.
- Leverage state-of-the-art tools and technologies.
Pros
- Access to advanced resources and tools in a leading financial service company.
- Opportunity to work with high-profile clients and complex issues.
- Supportive corporate culture that emphasizes employee growth.
Cons
- Requires substantial prior experience (5-7 years), which may limit potential candidates.
- Fast-paced environment may demand long working hours.
- Limited remote work flexibility (4 days in office).
Who it's for
Mid-level • Hybrid (in-office 4 days a week)
Good fit
- Experienced client service professionals in finance.
- Individuals with strong problem-solving skills.
- Candidates interested in operational excellence.
Not recommended for
- New graduates with no experience in financial services.
- Those who cannot comply with in-office work requirements.
- Individuals seeking low-pressure work environments.
Motivation fit
Desire to improve client experiences and address complex problems.Interest in collaborating with various internal teams.Eagerness to contribute to process improvements.
Key skills
Client relationship managementAdvanced problem-solvingOperational efficiencyCommunication skills
Score: 85/100 AI verified analysis
About the job
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Associate to join our Client Services team. This role is located in Pittsburgh, PA or Lake Mary Florida (4 days in office per week). In this role, you'll make an impact in the following ways: Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed. Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base. Provide clients with information related to BNY Mellon's products and services across multiple lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon offerings. Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY Mellon. Resolve complex or non-routine client issues or inquiries as needed. Use in-depth knowledge of client issues and needs to contribute to business development efforts and propose expanded offerings for front office consideration. Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements. Provide guidance to less experienced team members and support multiple, complex client accounts. To be successful in this role, we're seeking the following: Bachelor's degree or the equivalent combination of education and experience. 5-7 years of total work experience preferred. Experience in an operational area and/or client services preferred. Strong problem-solving and communication skills. Ability to work independently and collaboratively in a fast-paced environment. No direct reports. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: America's Most Innovative Companies, Fortune, 2025 World's Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
