Senior Client Service Associate
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
A solid role for experienced client service professionals, focusing on support and management in the financial services sector.
- Role focuses on client relationship and support.
- Opportunity to work in a reputable financial firm.
- Flexible work options with comprehensive benefits.
Pros
- Critical role in client management.
- Strong company culture emphasizing teamwork.
- Flexible work arrangements and comprehensive benefits.
Cons
- Could involve long hours, particularly during onboarding.
- Success heavily dependent on client relations.
- Limited upward mobility in certain areas.
Who it's for
Mid-level • In-office with remote flexibility
Good fit
- Financial professionals skilled in client service
- Detail-oriented candidates who enjoy operational work
- Team players looking for a collaborative environment
Not recommended for
- Entry-level applicants without prior experience
- Individuals seeking high-profile roles
- Those who prefer independence over teamwork
Motivation fit
Key skills
About the job
About Wealth Enhancement
Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 75,000 households from our over 100 offices - and growing - nationwide.
Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.
Our Philadelphia, PA office is looking for a Sr Client Service Associate to serve as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,0000.00 - $80,000.00, exclusive of bonuses and benefits. This role is also eligible for an annual team bonus. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.
Primary Job Functions
This role is a critical position within our team, responsible for driving the team culture of exceptional service as well as delivering exceptional service and support to clients, external partners, and internal advisors. This individual should attract magnetic force of positivity, hold high level to detail, and have ability to manage multiple tasks and priorities efficiently. The role serves as a more-than a individual contributor. This role has opportunity for growth and will likely manage others, as well as foster a team of collaborative problem solving.
New Client Onboarding
Ensures accurate completion of prospect/new client paperwork/set up
Follow up on funds transfer from surrendering company
Maintains (CRM-Salesforce) database
Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
Record incoming assets to the appropriate blotting tool
Client Relationship Management
Dialogues with client to understand their personal history and current financial needs.
Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing
May work with client’s tax or legal counsel on client concerns
Client Review Prep and Follow Up
Gather client data and may prepare the materials for client meetings and reviews
Conducts Tax Research (1099s)
Completes any review follow up needs for client
Industry/Company Knowledge
Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes and sales model
Understands financial terminology and products
Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices
Attends Client Services and company educational events
Team and Corporate Support
Assists Advisor Team Operations to streamline processes
Completes operational projects to support enhancements and changes
Communicates process and sales updates to team
Education/Qualifications
4-year college degree preferred
3+ years of industry experience specifically in client servicing
Excellent oral and written communication skills
Proficient with Salesforce, Power Point and Microsoft Office
Organization skills and strong attention to detail with the ability to prioritize workflow and projects; able to work with deadlines and be flexible under pressure
Developing client relationship/trust as observed by Financial Advisor
Flawless recording of buys/sells and other key data within Salesforce
Demonstrated industry and product knowledge
Builds/maintains effective relationships with clients
IND123
WEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. Thus, the entire salary range for those who are classified as the Specialist Level is $56,350.00 to $88,300.00.
Comprehensive Benefits Offerings
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may participate in the following benefits & development opportunities:
Training and professional development
Medical, dental and vision coverage (Available to employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700
Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.
Click the following link to view Federal and E-Verify posters: Link
OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.
