Senior Account Manager

The Senior Account Manager maintains vendor relationships and serves as primary iLottery program contact. This role focuses on driving customer success, competitive market strategies, and managing customer contracts and support issues. The ideal candidate will possess strong leadership, communication, and problem-solving skills to effectively manage and exceed customer expectations.

What You'll Do

Customer Relationship Management:

• Nurture and uphold positive relationships with the Lottery and other vendors.

• Serve as the daily point of contact for customer interactions, ensuring satisfaction and long-term partnership.

• Customer Success Leadership:

• Develop and implement a joint success plan with the Lottery to meet and exceed customer goals and objectives.

• Lead initiatives to ensure the successful delivery of products and services, aligning with customer expectations and business objectives.

• Lead the collaboration with the entire iLottery team, the Lottery and other vendor partners.

Market Strategy and Contract Management:

• Drive competitive market strategy where indicated, staying ahead of industry trends and competitors.

• Coordinate all aspects of customer contracts and ensure fulfillment of service level agreements (SLAs).

• Support and Issue Management:

• Proactively manage, measure, and track customer support issues, ensuring timely and effective resolution.

• Collaborate with internal teams to address and solve customer challenges, enhancing overall customer experience.

Business Performance Insights:

• Provide actionable insights and recommendations for business performance enhancements based on customer feedback and market analysis.

• Continuously seek opportunities to improve processes and strategies to better serve customers.

Best Practices Documentation:

• Document and share guidelines with the team and the broader customer organization.

• Nurture a culture of knowledge sharing and continuous improvement within the customer success team.

What We're Looking for

• 10+ years of account management experience and a bachelor’s degree or equivalent experience in business, Marketing, or a related field.

• 3+ years of leading an iLottery team, the Lottery and other vendor partnerships for account management relationships.

• Strong leadership and relationship-building skills.

• Excellent communication and problem-solving abilities.

• Ability to handle multiple priorities and work effectively in a fast-paced environment.

• Experience with contract management and understanding of SLAs.

• Understanding of market dynamics and current industry trends.

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Pay Range

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.