Join our Controls team in Consumer & Community Banking (CCB), the firm's largest Line of Business. This role offers the opportunity to develop and enhance our control framework, contributing to our continuous approach to risk assessment. You'll be part of a dynamic team which supports CCB in serving millions of consumers and small businesses, with the potential for career growth and skill development in a market-leading company.

As a Control Manager Vice President within our Chase Branded and CoBrand Credit Card Controls team, you will you will be responsible for providing sound governance of and overseeing the control environment for a portion of the Chase Branded and CoBrand Credit Card Business. Your role will also involve assisting in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Job Responsibilities:

• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Leverage data and analytics to inform new controls strategies and support business needs
• Review, challenge and test existing controls and maintains risk and control documentation
• Collaborate with and advise various credit card business General Managers and their team on inherent risks and issue identification (e.g. issues and action plans tracking and recording in Control and Operational Risk Evaluation (CORE))
• Produce ad hoc materials which provide clear insight and analysis into the current operational, regulatory risk issues and trends relevant to the credit card business.
• Develop and enhance the existing governance around the business including new policies and procedures, process enhancement and building and maintaining a robust and flexible governance framework in partnership with the central control management team.
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions

Required qualifications, Skills and Capabilities:

• Bachelor’s degree or equivalent experience required
• Minimum 7 years of financial service experience in controls, audit, quality assurance, risk management, or compliance
• Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
• Proficient in analytics and strategy development
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Preferred qualifications, capabilities, and skills

• Extensive knowledge of Credit Card marketing or operations

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.