Join our Controls team in Consumer & Community Banking (CCB), the firm's largest Line of Business. This role offers the opportunity to develop and enhance our control framework, contributing to our continuous approach to risk assessment. You'll be part of a dynamic team which supports CCB in serving millions of consumers and small businesses, with the potential for career growth and skill development in a market-leading company.

As a Control Manager within Consumer Banking Product controls, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Job responsibilities

• Facilitate the identification and assessment of operational and compliance risks, applying your knowledge of risk management strategies.
• Develop and implement effective control strategies to mitigate identified risks, utilizing your skills in process improvement and project management.
• Conduct regular monitoring and assessment of the business's operational and compliance risk and control environment, leveraging your data & technology literacy skills.
• Collaborate with and advise various business executives and their team on inherent risks and issue identification (e.g. issues and action plans tracking and recording in Control and Operational Risk Evaluation (CORE)).
• Present findings and recommendations to senior management and stakeholders, applying your presentation skills and listening & questioning abilities.
• Engage with legal, compliance, risk, audit, and business and technology control colleagues across the firm.
• Leverage internal Large Language Model (LLM) tools to drive efficiency in Controls processes.
• Drive continuous improvement in risk management practices.

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience required.
• Minimum 7 years of financial service experience in controls, audit, quality assurance, risk management, or compliance.
• Demonstrated ability in control management, with a focus on identifying and assessing operational and compliance risks, and developing effective control strategies.
• Strong skills in collaborating and influencing business executives and other internal stakeholders and ability to manage conflicts to achieve outcomes.
• Proficiency in creating and delivering impactful presentations and in process improvement and project management.
• Knowledge of key consumer regulatory requirements such as Reg DD, Reg E, Reg CC, Reg D, etc.
• Capability to apply LLM/AI/ML concepts to support risk management applications and enhance decision-making processes.
• Strong skills in project management of multiple simultaneous initiatives.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.