Program/Project Management Senior Lead

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is looking for a highly motivated team member to structure, lead, deliver, and analyze sales programs in support of the Customer Success Group’s (CSG) Sales Organization, focused on delivering revenue for our Success Plan products (Premier & Signature). These sales programs are important tools in driving revenue growth. The Sr. Manager/Manager, CSG Sales Programs & Strategy is responsible for all aspects of a program from creation, prioritization, execution, partner management, program performance reviews, organizational change, and review of program success. The role will require business analysis and Salesforce reporting work, as well as the ability to partner and collaborate with team members throughout Salesforce to drive our sales strategy forward.

This role will use data to evaluate business scenarios, plan efficiency initiatives, design processes, and deliver insights. Deliverables include sales strategy, identifying focus areas, sales program proposals, custom performance analysis, process documentation, reporting, and dashboards to presentation-ready content for senior Salesforce leadership.

Responsibilities:

• Partner with the LATAM Success Plan Sales Leaders to drive Success Plan Programs pipeline and ACV

• Partner with OU Sales Programs Managers to scale Success Plan Programs direct to OUs

• Identify and recommend areas of strategic focus for the global sales teams

• Propose, create, prioritize, execute, and report on the success of sales programs

• Lead multiple complex and strategic projects to support revenue growth

• Partner with the business to align on goals, challenges, and data needed to support the strategy and proactively make recommendations

• Provide management with scope, timeline, requirements, benefits, and return on investment for each project

• Communicate risk clearly and take the lead in developing resolution strategies

• Represent the Success Plans team on broader cross-functional projects involving other parts of the business as needed

• Ability to manage, pivot, and accelerate pipeline progression of launched Sales Programs throughout the Program lifecycle

Desired Skills/Experience:

Experience

• 5 -7+ years of relevant experience, ideally in Sales Strategy, Business Operations, Strategic Planning, Strategic Finance, Consulting, or related fields

• Proven success in sales strategy or business operations related to business metrics, operations, and revenue growth

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Preferred: Experience in Salesforce Sales Cloud Reporting & Dashboards and Google Sheets

Skills

• Language: Mandatory: Fluent in English; Differentiator: Spanish and Portuguese

• Ability to structure and transition complex problems to solutions

• Outstanding problem solving skills: consistent track record to ask questions, structure sophisticated problems, develop solutions and recommendations

• Building and delivering presentations to senior executives and translating data insights into concise and insightful executive summaries and presentations

• Confident communicator with attention to detail, oral, written, and presentation skills

• Ability to see the big picture, innovate, and adapt to change

• Knowledge of Salesforce products desired or experience with comparable enterprise business technology tools

• Get it-done attitude with a strong sense of team spirit

• Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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