Operations Manager
Full Time
full time
4 Jan 2024
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
78 / 100
Offer value
This role commands good value, particularly for those passionate about operational excellence in a hospitality context, though the pressure may be high.
- Vibrant role in the hospitality sector
- Focus on enhancing guest satisfaction
- Opportunity for operational leadership growth
- Requires flexible hours and team management
Pros
- Opportunity to manage operations in a vibrant hospitality sector
- Potential to significantly influence customer satisfaction standards
- Collaborative team environment and team leadership focus
Cons
- Potential for long hours and weekend work demands
- Expectations for sales and guest services may add stress
- High competition within the hospitality industry
Who it's for
Mid-level • Full-time in-person
Good fit
- Hotel Operations Managers
- Candidates with hospitality management experience
- Individuals passionate about customer service
Not recommended for
- Those without experience in hospitality operations
- Candidates seeking strictly 9-to-5 roles
- Individuals uncomfortable in dynamic environments
Motivation fit
Drive to enhance guest experiencesInterest in operational leadership within hospitalityCommitment to continuous service improvement
Key skills
Team management in hospitality settingsSales and upselling strategiesCustomer service excellenceBudget oversight and financial management
Score: 78/100 AI verified analysis
About the job
Impulse Recruitment are currently recruiting for an Operations Manager for a large company based in Wicklow
This is a full time Permanent position and a fantastic opportunity within the Hospitality sector
The ideal candidate will be a driven Manager and must have a passion for Operations
PURPOSE OF THE JOB
- To assist and support the General Manager in the effective and efficient operation of the Hotels policies and procedures.
- To report for duty on time and well presented
- To carry out duty Management shifts as required
- To deputise for the General Manager in his absence and the absence of the Deputy General Manager
- To be responsible for the implementation of the hotel’s budgets in the absence of the General Manager/Deputy General Manager
- To ensure customer needs are anticipated and satisfied to the high standards.
- To develop, maintain and implement appropriate policies and procedure to support high standards of customer service and anticipation of guest needs.
- To develop, implement and maintain and adhere to Standards of Procedures Manuals for your areas of responsibility.
- To develop, maintain and implement appropriate recorded training for your department including departmental induction and SOP
- To maximise sales and implement upselling procedures in the Restaurant/Bar /C&B & Reception
- To assist HODs in maximise sales and implementing upselling procedures in all areas
- To implement and adhere to stock control procedures in your department and achieve food GP 70%, Beverage GP 69%
- To control the wage budget for the department through effective planning of the weekly roster and ensure Hotel wage to revenue.
- To assist HODs in the control of their wage budget through effective planning of the weekly rosters and fortnightly wage forecasts are carried out on time.
- To promote a helpful and professional image to guest’s.
- To handle guest complaints in a professional and helpful manner
- To adhere to company accounting standards
- To carry out team meetings with all your teams as required
- To carry out performance appraisals for your team in accordance with company procedures
- To remain familiar with the operation of the Opera and Micros computer systems
- To assist HODs in ensuring adequate staffing levels for their department in accordance with budget
- To support HODs in developing, maintaining and implementing appropriate recorded training for your department including departmental induction
- To motivate staff and develop their ability to anticipate customer needs.
- To develop and maintain a team structure in the hotel
- To work as part of a team within the management structure
- To implement appropriate initiatives to maximise staff morale i.e. staff committee
- To ensure company communication systems are in place
- To implement company human resources policies including but not limited to recruitment and selection,
- grievance and discipline, performance appraisal, communication and reward management
- To ensure and maintain security of cash, credit cards and floats
- To act as a supporting/consultative role to Financial Control, Maintenance, Sales
- Point of contact for all employees in the absence of DOH
- To recruit or aid recruitment of team members.
- To attend management meetings
- To provide management information as required
- To report accidents in accordance with company procedure
- To ensure all maintenance requirements are handled in accordance with company procedures.
- To implement company procedure in the event of fire or emergency
- To implement and maintain hygiene standards as set out by the Company.
- To adhere to company Health and Safety policy and current Health and Safety legislation and ensure half
- yearly risk assessment are carried out internally.
- To ensure all departmental reports are up to date/daily & weekly.
- TMS is up to date for all areas
- To ensure all food menus are changed quarterly.
- To ensure all areas of the hotel are GDPR compliant in line with Company policy.
- To take part in company internal and external training as required
- To carry out any reasonable requests by Management
5 days per week 8 hours per day with flexibility to be considered as the Operations Manager
