Operations Manager
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
High value due to strong compensation range and benefits, along with significant growth opportunities in logistics management.
- $60,000-$65,000 annual salary range.
- Remote work flexibility and travel opportunities.
- Directly influence logistics and operational success.
Pros
- Annual salary range of $60,000 to $65,000.
- Flexibility with working from home options.
- Direct impact on operational efficiency and client satisfaction.
Cons
- Expectation of frequent travel for client meetings.
- High pressure to manage multiple contractors and deadlines.
- Requires clear communication and negotiation skills.
Who it's for
Mid to Senior level • Remote with travel
Good fit
- Experienced operations managers in logistics.
- Individuals skilled in contractor management.
- Professionals seeking dynamic remote roles.
Not recommended for
- New entrants to operations or logistics.
- Candidates without experience in customer interactions.
- Those preferring a static work environment.
Motivation fit
Key skills
About the job
• Meet with Client on a frequent basis to build relationship & Complete Visit Documentation.
• Review of OTD, Piece Scan and Location Scan by Account.
• Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's).
• Complete customer reports/audits.
• Independent Contractor (IC) Activities.
• Meet with potential IC to verify capabilities of candidate.
• Meet with IC's to discuss route, stops, issues, client concerns, and scanning.
• Orient IC’s to Client Standards, Standard Operating Procedure (SOP), and enter into system.
• Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.).
• Assist in troubleshooting eCMobile issues.
• Plan route coverage and route changes and communicate with IC.
• Ensure all services are performed in a timely manner.
• Gross Margin Management.
• Negotiate with IC’s regarding contracted services and settlement.
• Monitor Gross Margin by Account to ensure it exceeds budgeted targets.
• Complete driver pays activities (Special Order Request’s (SOR's), service type adjustments, manual adjustments).
• Perform other duties as assigned.
Requirements
- Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service.
- Excellent interpersonal skills necessary for driver and customer interactions.
- Ability to effectively communicate verbally and in writing at all levels of the organization.
- Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
- Ability to understand the independent contractor relationship.
- Ability to work from home with travel throughout assigned area as required.
- Ability to work additional hours to deal with operational issues when necessary.
- Proficient in basic MS Office Programs (Outlook, Excel, and Word).
- Must maintain a valid driver’s license and clean, functional vehicle.
- Ability to lift up to 50 pounds on occasion.
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Hard Skills
- logistics management
- route management
- route scheduling
- customer service
- Gross Margin Management
- troubleshooting
- driver pays activities
- service issue resolution
- documentation
- auditing
Soft Skills
- interpersonal skills
- communication skills
- independent judgment
- planning
- prioritization
- organization
- problem-solving
- negotiation
- relationship building
- time management
Certifications & Qualifications
- valid driver’s license
