Operations & Business Development Manager
Full Time
6 Jun 2024
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
75 / 100
Offer value
Moderate value owing to a solid employer brand and growth potential, albeit with high operational demands.
- Leadership role in a growing environmental company.
- Strong emphasis on operational excellence and business expansion.
- Requires significant experience in operational roles.
Pros
- Established employer in environmental services with a focus on growth.
- Opportunity to lead diverse teams and high-impact operations.
- Involvement in business development alongside operational management.
Cons
- Operations role requiring intense oversight and frequent problem-solving.
- Potential for pressure during peak operational periods.
- Limited work-life balance given the demanding responsibilities.
Who it's for
Mid-Level / Experienced • On-site
Good fit
- Mid-level operational managers with experience in leadership.
- Professionals keen on fostering business relationships.
- Individuals interested in contributing to sustainability in operations.
Not recommended for
- Inexperienced candidates without direct operational management.
- Those less interested in customer service and relationship building.
- Candidates seeking purely administrative roles.
Motivation fit
Desire to develop in operational leadership and business growth.Interest in contributing to sustainable environmental practices.Willingness to address operational challenges head-on.
Key skills
Leadership and team managementSales and business developmentFinancial and operational planningRisk management practices
Score: 75/100 AI verified analysis
About the job
GFL Environmental is looking for an Operations & Business Development Manager for our Fort Erie branch! The successful candidate will plan, organize, control, and direct the activities of the facility operation to accomplish desired objectives in a safe and efficient manner. Provide leadership, which results in positive employee/employer relations and project a professional corporate image. Promote and manage effective and profitable operations and resource management, high production standards, a sound risk management program, and facilitate business expansion.
Key Responsibilities:
Operations:
- Supervise day-to-day operations of the facility.
- Assist in planning and the final approval of the daily work schedule.
- Establish priorities to meet customer service commitments.
- Establish and review productivity standards of all facility operations.
- Promote a strong customer focus throughout the operation.
Sales:
- Promote, sell, increase and preserve facility services to businesses and industrial establishments by identifying new market areas, maintaining current customers and developing strategies to outweigh competition.
- Prepare sales contracts with knowledge of pricing, costs, and equipment with input from the other Facility Managers.
- Develop working knowledge of branch/regional profit and loss components and dynamics including pricing service, calculating desired margins and cost of service.
- Establish long-term business relationships with new clients to grow revenue and meet business objectives.
Financial:
- Assist in development and execution of an operation profit plan that includes:
- Revenue retention & growth
- Cost of operations
- Growth objectives
- Set productivity standards
- Draft capital requests
- Ensure branch profit margins are met
- Develop and implement on-going cost control program that monitors buying practices of all supplies and services.
- Implement corporate guidelines concerning the Preventive Maintenance program that reduces down time, improves image, reduces maintenance costs and results in lowest cost service delivery possible.
- Ensure that all services provided by the facility operation are billed and revenues are collected on a timely basis.
Safety:
- Promote an effective safety program that seeks to prevent accidents, avoid injuries and recognize safe employees.
- Ensure safe working conditions on jobsites.
- Investigate accidents and prepare necessary paperwork.
- Schedule, plan, and conduct safety meetings (monthly).
Personnel:
- Sustain a productive and motivated workforce by screening, selecting, hiring, training, developing, and evaluating personnel required to meet service commitments.
- Adhere to all wage and hour laws and compensate personnel for services rendered in accordance with established guidelines.
- Establish and maintain high appearance standards throughout all operations.
- Practice progressive discipline with all employee performance issues.
- Ensure proper completion of field paperwork (work slips, driver logs, safety paperwork, etc.)
- Oversee recruitment, employee training and discipline of all Branch personnel.
- Participate in facility on-call rotation.
Knowledge, Skills & Competencies:
- 3+ years’ experience in the hydro excavation, sewer flushing, and/or infrastructure maintenance industry considered an asset.
- Proven leadership and communication skills.
- Excellent communication skills (verbal and written).
- Excellent organization, planning and prioritization skills.
- Able to work independently with minimal supervision.
- Strong attention to detail and accuracy.
- Ability to remain calm under pressure and to meet deadlines.
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
