Business Operations Manager
Content + Source + Freshness • 13 Dec 2025 • 95% confidence
Offer value
High value reflects on the role's seniority, growth potential, and operational impact in a flexible working environment.
- Path for growth to Chief Administrative Officer
- Key role enhancing operational efficiency
- Collaboration with senior leadership
Pros
- Strong potential for upward movement in a growing company
- Direct influence on client success
- Collaboration with key stakeholders and external partners
Cons
- Expectations for previous experience may deter some candidates
- Requires adaptability to evolving operational needs
- Potential stress related to managing administrative staff
Who it's for
Senior • Onsite in Washington, DC
Good fit
- Senior operations professionals
- Candidates keen to lead teams and projects
- Individuals who thrive in dynamic environments
Not recommended for
- Newcomers with minimal operational experience
- Candidates with rigid work style preferences
- Individuals seeking solely remote roles
Motivation fit
Key skills
About the job
As Business Operations Manager, you’ll play a pivotal role in enhancing client success by ensuring the firm’s operational backbone runs smoothly and efficiently. Through strategic use of tools like CCH software and firm management platforms, you’ll empower directors to better serve ultra-high-net-worth clients with complex financial needs. By proactively managing workflows, billing, and IT coordination, you’ll help maintain the high-touch, reliable service standard that defines the Acadia experience.
As a small company, we value flexibility and initiative—this role is ideal for someone who thrives in a dynamic environment and enjoys wearing many hats. This is a full-time position with competitive compensation and significant opportunities for growth, including a potential path to Chief Administrative Officer.
ESSENTIAL DUTIES & RESPONSIBILITIES
· Utilize CCH software to analyze productivity and profitability, including creating reports for the leadership team
· Support tax and family office directors to help manage their teams by providing reporting and analysis
· Act as the primary point of contact for our external IT support provider, coordinating service requests and ensuring smooth day-to-day operations
· Manage and support day-to-day use of firm management software, including client records, time tracking, invoicing, and project workflows
· Monitor and facilitate the billing process
· Oversight of administrative staff
REQUIREMENTS & QUALIFICATIONS
· 5 years in operations or a related role.
· High agility to learn and implement technology.
· Strong organizational and communication skills.
· Comfortable working independently and cross-functionally.
· Experience in a startup or small business environment is a plus.
· Has worked in a public accounting or other professional services environment, preferred.
· Able to work with minimal guidance and think outside the box to find solutions, increase efficiencies and employ new technologies; has a continuous improvement mentality.
· College degree preferred but will be waived if the candidate has applicable experience.
· Extensive experience with the Microsoft Office suite, including Power BI, is a plus
