Operational Key Account Manager
Content + Source + Freshness • 13 Feb 2026 • 95% confidence
Offer value
The role is valuable due to DSV's strong market presence, competitive compensation, and ample opportunities for growth within key account management.
- Competitive salary: $59,500–$89,000 annually
- Role in a major logistics company managing key accounts
- Career growth opportunities in a vital role
- Requires substantial experience in logistics account management
Pros
- Opportunity to manage key accounts for a leading global logistics provider.
- Competitive pay range reflecting industry standards ($59,500 - $89,000/annual).
- Ability to implement bespoke logistics solutions tailored to client needs.
Cons
- Requires 5+ years in key account management in logistics which may limit candidates.
- The role could involve extensive travel based on client demands.
- High expectations for client relationship management may create pressure.
Who it's for
Mid-level to Senior • On-site, may require travel
Good fit
- Experienced professionals in logistics and supply chain
- Key account managers looking for a global challenge
- Candidates wanting to engage in customer-centric solutions
Not recommended for
- Entry-level individuals seeking their first roles
- Candidates not interested in travel or client engagement
- Professionals preferring a more static job role
Motivation fit
Key skills
About the job
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Indianapolis, Vincennes Road
Division: Air & Sea
Job Posting Title: Operational Key Account Manager
Time Type: Full Time
Summary
As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
- Account Management
- Act as primary contact for key accounts as defined by branch- and regional management
- Penetrate customer’s organization to identify and build relationships at all levels
- Work across DSV’s network and divisions to maintain and grow share of wallet
- Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
- Provide clients with market insights to best predict and maneuver market challenges
- Create, maintain and update SOPs
- Lead client onboarding and implementation
- Operational Execution
- Oversee day-to-day operational activities, identify risks, pain points and service gaps
- Lead any and all collaboration efforts across internal stakeholders involved with the client
- Head up and respond to spot quote requests identify upselling opportunities
- Ensure data quality KPIs are met including timeliness and billing days
- Achieve and maintain acceptable AR rating
- Performance Review
- Monitor, analyze and action customer performance according to committed volumes
- Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
- Ensure client reporting requirements are met
- Conduct effective client business reviews on scheduled cadence and own any follow up items
- Strategic Focus
- Facilitate/support contract and rate negotiations
- Identify new opportunities and structure deal teams to execute the opportunity to a win
- Develop account plans and action outlined satisfaction, threats and development opportunities
- Create and deploy bespoke logistics solutions according to client needs. Challenge the norm
- Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
- Analyze volume- and workflows to optimize productivity and uncover cost savings for client
- Manage rate optimization and yield management
- Travel as necessary
Educational background / Work experience
- Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
- 5+ years of experience in key account management in the transportation and logistics industry is preferred
- Experience with supply chain management, transportation, warehousing, and distribution
- Strong communication and interpersonal skills
- Excellent problem-solving and decision-making skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Knowledge of transportation and logistics industry trends and best practices
- Proficient in Microsoft Office Suite and other relevant software
Function / Market & Industry Knowledge / Business Acumen / Processes
Supervisory Responsibilities (if any)
- May oversee the work of other account managers or support staff
Preferred Qualifications
- Master's degree in business, logistics, supply chain management, or a related field
- Experience with international logistics and customs regulations
- Experience with sales and business development
Language skills
- Fluent in English (written and spoken)
Computer Literacy
- Proficient in Microsoft Office Suite and other relevant software
- Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.
For this position, the expected base pay is: $59500 - 89000Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.
DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
