IT Services Team Lead
Content + Source + Freshness • 13 Dec 2025 • 95% confidence
Offer value
High value due to a competitive compensation package, leadership opportunity in a creative industry, and benefits that promote employee well-being.
- Competitive salary and extensive benefits
- Leadership position in a creative environment
- Focus on employee wellness and support
Pros
- Generous employee benefits including health insurance and wellness allowance
- Leadership role within a vibrant gaming sector
- Dynamic work environment with innovative culture
Cons
- Fast-paced setting may lead to high stress
- Expectations for 24/7 service can disrupt personal time
- Leadership experience required may limit applicant pool
Who it's for
Senior / Team Lead • Hybrid / On-site with some remote flexibility
Good fit
- Experienced leaders in IT
- Professionals excited about the gaming industry
- Individuals keen to enhance IT service reliability
Not recommended for
- New graduates or entry-level applicants
- Candidates preferring a non-leadership role
- Those looking for low-pressure work environments
Motivation fit
Key skills
About the job
Come and join our journey!
At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about IT Services, bold in your approach, and act with integrity, we’d love for you to join our team as an IT Services Team Lead.
A taste of what you’ll do
The role’s main responsibility is to oversee the day-to-day IT operations and service delivery in a fast-paced, creative gaming environment, leading a team of 5 engineers supporting internal users across multiple locations and ensuring seamless access to tools, systems, and infrastructure vital to game development, publishing, and live operations.
The ideal candidate is both technically hands-on and people-focused, capable of guiding a team while improving service reliability, automating processes, championing user experience and handle the growth of the company, following security standards and keeping critical services active in a 24/7 operation.
Team Leadership & Management
- Lead, mentor, and develop a team of IT engineers, responsible for all aspects of IT and IS strategy and operations, and maintenance needed to support the business.
- Assign tasks, set performance goals, and conduct regular 1:1s and performance reviews with your team.
- Balancing the work within the team, coordinating leaves and on-call shifts.
- Foster a collaborative, customer-first culture aligned with the company's creative and technical values.
IT Operations & Service Delivery
- Ensure the reliable operation of IT systems, services, and user support across offices and remote setups, in an ISO 27001 environment
- Own and improve ITIL-based processes including incident, request, change, and problem management, asset management, access management, and business continuity
- Maintain SLAs and KPIs for helpdesk tickets and user satisfaction.
Infrastructure & Systems Management
- Oversee hardware lifecycle management (laptops, dev kits, peripherals, etc.).
- Support identity and access management (e.g., Active Directory, FreeIPA).
- Coordinate patching, software deployments, and onboarding/offboarding workflows.
- Developing procedures to maintain security and protect systems from unauthorised use.
Project Delivery & Collaboration
- Being a point of contact for 3rd party service and equipment providers
- Overseeing and managing the purchase, maintenance, upgrade and ad-hoc service requests for new and existing hardware and software used internally within the company
- Work closely with Engineering, DevOps, and Game Teams to support dev environments, CI/CD pipelines, and toolchains.
- Lead or support IT-related projects such as office builds, infrastructure upgrades, or automation rollouts.
- Collaborate with Security and Compliance to enforce policies and respond to audits.
Continuous Improvement
- Identify automation opportunities for repetitive tasks and helpdesk functions.
- Recommend and implement tools to enhance productivity and reduce downtime.
- Stay current on IT trends, especially those impacting the gaming industry.
Who and what we are after?
- BSc in Information Technology, Computer Science or similar
- 5+ years in IT support or infrastructure roles, ideally with 2+ years in a leadership or supervisory role.
- Experience working in a creative or tech-driven company, preferably gaming.
- Strong knowledge of Microsoft technologies, including Windows OS, Office 365 applications and Office 365 Security, Azure.
- Hands-on with administering service desk tools like Jira and Zendesk.
- Proven knowledge of daily administration of Windows, Linux and Virtualization environments.
- Scripting/automation (PowerShell, Bash) is a plus.
- Excellent communication in English and leadership abilities.
- Ability to prioritize and make decisions in a fast-moving, dynamic environment.
- Strong customer service mindset with a proactive approach to solving problems.
- Experience with ISO 27001, PCI DSS and/or ITIL would be considered as an asset
Employee benefits
- Private health insurance – including dental care, because your wellbeing matters to us
- Wellness allowance – up to €300 per year
- Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
- Birthday leave – as we want you to celebrate your day
- Company and team-building events – trust us, these are legendary
- Relocation package to Malta, including flight and two weeks of accommodation at our modern apartment with sea view
- Many onsite activities - weekly yoga class, occasional massage sessions, happy hours each month etc.
- Various discounts - i.e. in MedAsia or with real estate agents
- And much more – see for yourself!
Meet all the eligible criteria? Apply today and join the Immense Group team.
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