Implementation Specialist

• Own and manage the entire Implementation setup of new customers including data obtained from a dealer’s DMS, CRM or another data source
• Obtain customer data, ingest it into our systems, and quality check for expected functionality
• Become a subject matter expert in the DMS and data extraction topics
• Own and manage the implementation of Mastermind’s Digital offerings
• Query and extract data using common computer languages including SQL, C#, and/or Python
• Quickly own and resolve relevant support tickets, explain the root cause of the issue, and suggest process improvements for reoccurring cases
• Communicate status updates and next steps by phone, Slack and email to internal and external stakeholders
• Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
• Proactively recognize and address setbacks and risks to expectations and escalate as required
• Own the initial and ongoing data quality of assigned customers
• Prioritize and manage concurrent work streams with minimal supervision

Requirements

• 2+ years' relevant professional experience
• Bachelor's Degree preferred
• Customer facing experience preferred
• Comfortable with technology, and an understanding of process-based tools
• Proficient user of Microsoft Excel
• Proficiency with SQL
• Query and extract data using common computer languages including SQL, C#, and/or Python
• Working knowledge of Python (preferred)
• Auto industry experience or auto databases (preferred)
• Salesforce.com experience (preferred)
• Customer or functional project management experience (preferred)
• Facebook Business Manager experience (preferred)
• Proactive and accountable, customer centric, coachable, collaborative and solutions oriented
• Clear and succinct communicator (both written and verbal)
• Ability to prioritize and manage concurrent work streams with minimal supervision

🔍 ATS Optimization Keywords
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Hard Skills

• SQL
• C#
• Python
• data extraction
• data quality
• data ingestion
• process improvements
• project management
• Microsoft Excel
• customer data management

Soft Skills

• proactive
• accountable
• customer centric
• coachable
• collaborative
• solutions oriented
• clear communicator
• succinct communicator
• ability to prioritize
• ability to manage concurrent work streams