Hospitality Officer
Full Time
full time
11 Feb 2022
Verified by Turrior
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
74 / 100
Offer value
Moderate value due to job security in the hospitality sector combined with challenges in customer relationship management.
- Stable employment at an oil marketing firm
- Opportunity to enhance hospitality service skills
- Requires relevant experience with customer-focused roles
- No specified salary raises questions about compensation
Pros
- Stable role in a recognized oil marketing company
- Opportunity to improve leadership and customer service skills
- Potential for developing a strong network in the hospitality sector
Cons
- Requires 3 years of specific experience, limiting candidate pool
- Potential for high-pressure situations due to customer service demands
- Moderate salary; no specifics provided could lead to uncertainty
Who it's for
Mid-level • On-site
Good fit
- Experienced hospitality officers
- Customer service professionals looking to lead
- People willing to work in Dar Es Salaam
Not recommended for
- Entry-level job seekers
- Candidates requiring fully remote jobs
- Individuals not interested in the hospitality sector
Motivation fit
Desire to work in dynamic service environmentsInterest in improving customer service operationsReadiness to deal with diverse customer needs and challenges
Key skills
Customer relationship managementOperational oversightTeam supervision and trainingDocumentation and financial management
Score: 74/100 AI verified analysis
About the job
We, Afroil Investment Limited an oil marketing company based in Dar Es Salaam, Tanzania fully licensed and incorporated on 23rd October 2008 is currently looking for dynamic result-oriented individuals to fill the following Vacancy.
Job Title: Hospitality Officer (1 Position).
Reports to: Finance Manager.
Department: Finance.
JOB PURPOSE.
Organize the daily operations of Hospitality service facilities. Coordinating and supervising new Customers/Opportunity for Hospitality/Handling services for Local and Transit and lead them by example to ensure the highest quality services.Responsibilities.
- Find and Liaising new Customers/Opportunity for Hospitality/Handling services for Local and Transit
- Maintain KYC Documents, Hospitality Agreement, Keep and update relevant documents and records related to hospitality customers
- Raise invoice to current Hospitality customers and make sure payments are received on time.
- Reconciliation of ledgers of Hospitality customers
- Supervising, Monitoring and controlling all Transit Loading and offloading
- Supervise and oversee Hospitality Customer services.
- Recruit and increase customers for hospitality Services.
- Check suppliers’ quantity and quality.
- Manage late delivery Charges, Keeping all records of Demurrage Vessel wise.
- Comply with financial policies and regulations.
- Perform any other duty as assigned by the supervisor.
PERSON SPECIFICATION.
Qualification & Experience
- Previous working experience as hospitality officer for 3 years
- Working experience in customer service or sales
- Knowledge of the best practices and procedures for customer service, hospitality Service management in OMC Depot in Dar-es-salaam, Tanzania
- Hands on experience with MS Office and relevant software (e.g., ERP, SAP)
- Excellent communication, leadership, relationship building and interpersonal skills
- Problem-solving aptitude
- BA in hospitality management or similar relevant field
Key attributes
- Ability to accept criticism and work well under pressure.
- Excellent verbal and written communication skills – English & Kiswahili Financial management knowledge.
- Reporting Skills Attention to Detail Deadline-Oriented Time Management
- Data Entry Management General Mathematics Skills
