Help Desk Technician
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
High value due to flexibility in work arrangements, strong growth potential in IT, and backed by a reputable remote company with supportive training programs.
- Flexible remote work with multiple scheduling options
- Strong focus on career development through training
- Competitive pay with commission and bonuses
- Great starting point for an IT career
Pros
- Significant flexibility in work schedule and location
- Inclusive training and potential for advancement
- Competitive hourly pay with commission opportunities
Cons
- Experience preferred, which may limit entry-level candidates
- A quiet and distraction-free workspace required
- Possible pressure due to sales commission structure
Who it's for
Entry to Mid-Level IT Support • Remote
Good fit
- IT support professionals with at least 1 year of experience
- Motivated individuals looking for remote flexibility
- Those keen on developing their tech skills
Not recommended for
- Candidates new to IT without any experience
- People who prefer a physically structured work environment
- Individuals not comfortable with sales components
Motivation fit
Key skills
About the job
🚀 Remote Help Desk Technician (Work From Home – Full & Part Time)
Are you ready to launch your IT career or take your tech support skills to the next level—all without leaving home? At My Computer Works, we’ve built one of the nation’s fastest-growing remote computer support companies (recognized by Inc. Magazine three years in a row), and we’re hiring motivated technicians to join our expanding team.
We’re growing fast, and so can you.
💻 What You’ll Do
As a Remote Help Desk Technician, you’ll be the lifeline for our customers—solving everyday technology problems with patience, professionalism, and a smile.
- Provide remote technical support for Windows (8, 10, 11) and macOS (10.15+) systems
- Troubleshoot hardware, software, networking, Microsoft Office Suite, and printers
- Guide users through malware removal and best practices for prevention
- Support clients via phone, email, IM, and remote connection software
- Track, document, and resolve issues with efficiency and accuracy
🎯 Why Join Us?
- Competitive Pay: $17–$18/hour + unlimited sales commissions + quarterly prize drawings
- Flexibility: Full-time (40 hrs/wk) and part-time shifts available across all schedules
- Training Included: 80 hours of one-on-one remote training to set you up for success
- Career Growth: We hire aspiring computer professionals and promote from within
- Remote for Real: No commute, no traffic, no dress code—work 100% from home
🎁 Perks & Benefits
- Internet Stipend: Reimbursed up to $59.95/month for high-speed internet
- Healthcare: Medical, dental, and vision insurance available after 60 days (FT only)
- Paid Time Off: 40 hours vacation + 40 hours sick time + 5 paid holidays (FT only)
- Employee Status: You’re on staff, not a contractor—stability you can count on
🔑 What We’re Looking For
- 1+ year of IT support experience (preferred)
- Strong Windows troubleshooting skills (Mac skills a plus!)
- Excellent verbal & written communication in English
- Personable, reliable, and trustworthy (background check required)
- A quiet, distraction-free workspace
🖥️ Tech Requirements
- Minimum: Multi-core CPU, 8GB RAM, 2 displays, Windows 10/11, MS Office 2019+, wired internet (no WiFi), PC headset
- Recommended: 16GB RAM, noise-canceling headset, UPS backup
