Global Accounts Sales Support and Operations Associate
Content + Source + Freshness • 15 Dec 2025 • 95% confidence
Offer value
This sales support role offers a solid entry into Lenovo's operations, with moderate impact on strategic customer initiatives.
- Engage with premier global accounts
- Solid entry-level opportunity in Lenovo's sales operations
- Work in a dynamic tech-focused environment
- Requires prior sales support experience
Pros
- Get involved in global account management and customer engagement
- Chance to work with top-tier companies across various industries
- Exposure to operations within a large technology firm
Cons
- May require flexibility and adaptability due to changing priorities
- Potential for high demands and pressures in a fast-paced environment
- Requires experience in sales support, limiting options for beginners
Who it's for
Entry to Mid-career • Full-time, possibly with remote flexibility
Good fit
- Entry to mid-career professionals seeking sales experience
- Individuals interested in technology and client relations
- Those looking for a collaborative team environment
Not recommended for
- Candidates without any sales support background
- Individuals preferring stable, low-stress roles
- Those who dislike fast-paced work dynamics
Motivation fit
Key skills
About the job
General Information
Why Work at Lenovo
Description and Requirements
GA SOS Associate
The Global account segment covers key industry players. The list of accounts in the segment roughly align with the Fortune 1000. They have global capability requirements and have employees and business in multiple geographies. Microsoft, SAP, IBM, Bayer, Coca Cola, Toyota, HSBC are among our loyal customers.
These customers are treated with a special and unique program whereby they have their own account teams and additional dedicated teams around the world providing consistent customer coverage and support to ensure customer satisfaction.
Job Summary:
The Global Accounts Associate is a newly created role that will work in cooperation with the Global Account Teams from around the world. The candidate will be responsible for the communication with the Inside Sales Rep and Global Project Manager, documenting and tracking all activities to closure. The Associate will act as the single point of contact for global operational back-end knowledge and execution but will work with the SOS Specialists to execute daily tasks as needed. In addition, the role will require to work closely and coordinate activities with related teams such as BTIT, Product and Pricing to assure appropriate coverage and support aiming to contribute to customer satisfaction.
Sense of urgency and effective communication are vital to this role and success depends on a candidate’s experience with change management, quality assurance, and issues resolution.
The candidate will manage multiple tasks and processes and must be able to effectively prioritize and produce accurate and timely results on a consistent basis. The Associate must be an enthusiast constantly striving to improve the processes that serve as the foundation for the global business. Gaining a holistic view on what our End Customer’s and Account Team’s needs are, and being able to communicate proactively to the appropriate team will be crucial. Our end goal is to make the lives of both our internal and external customers’ easier.
The nature of our work puts us in contact with people around the globe with very diverse interests and backgrounds. Being conscious of this and able to adapt is fundamental for our mission of driving industry-leading operational excellence across our shared platform of IDG, ISG, and Moto offerings
What You’ll Do:
- E2E ownership for all back-end operational matters of the Account Team assigned.
- Identify & implement process improvements to increase efficiency & effectiveness. Help develop top quality procedures and control check points to proactively find errors and gaps.
- Customers catalog creation and delivery using Lenovo’s internal systems, as well as, maintaining catalog quality and improvement to ensure excellent customer service and customer experience.
- Provide advice to the business based on specialized knowledge and technical capabilities
- Create WW and local country versions of products for transitions, Non-Standard Offerings
- Create and renew Multi Country and Regional quotations
The right candidate will:
- Have the ability to work under pressure, meet deadlines with minimal guidance and deal with ambiguity.
- Have the ability to work effectively and drive their own agenda, projects, and results
- Have excellent communication skills
- Have excellent organization and documentation skills
- Have a positive attitude and the ability to work in a collaborative and energetic environment building strong relationships.
- Be able to read context and act accordingly
- Possess strong problem-solving skills and multi-dimensional data modeling skills.
- Be innovative and creative, ability to engage others regarding new ideas and projects.
- Be self-driven, proactive working and goal oriented.
Position requirements:
Minimum Requirements:
- Bachelor’s Degree (in progress/finalized)
- Fluency in English is a must (written and oral)
- Advanced knowledge of Excel is a must
Preferred Qualifications:
- 3+ year of experience in similar companies/position is preferred.
- PC Industry/IT Hardware sales/sales support preferred
- Coaching and mentoring skills highly desired
- Project Management skills are highly valued
- Experience working with diverse teams.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, or disability.
